Extended Stay America - Houston - Katy Freeway - Energy Corridor

Business response:

Dear Jordan, We are delighted you enjoyed your stay at Extended Stay Amerca. We strive to provide each guest with an exceptional visit; therefore, it is rewarding to know that we made this happen for you. We hope you will choose us again whenever your travels bring you back to our area.Sincerely,Hotel Management 

Business response:

Dear FREDRICK, We are thrilled you enjoyed our accommodations and that you got a great night’s sleep! We strive to deliver exceptional service every time, so knowing that you were delighted by our efforts is what makes our day. Thank you for this review and for sharing it. We hope that you will choose us whenever you return to the city.Sincerely,Hotel Management 

Business response:

Dear Fuad, Thank you for being our guest and sharing feedback about your visit. We are disappointed that your stay was not perfect. We value hearing from our guests, as this lets us better improve our guest experience. We hope we will have the pleasure of welcoming you again when your travels bring you this way.Sincerely,Hotel Management 

Business response:

Dear Fuad, Thank you for your recent visit to our hotel. Please accept our apologies for the noise disturbances you experienced from nearby guests. We are disappointed that we were unaware of these concerns, as we would have been happy to try to resolve the issue or move you to another suite. In the future, please know our front desk staff is always available to help make you as comfortable as possible. We are grateful for the feedback and look forward to hosting you again on your next visit here.Sincerely,Hotel Management 

Business response:

Dear Fuad, Thank you for taking the time to tell us about your visit. We are happy your overall stay was nice, but we want it to be perfect. We always want to exceed our guests' expectations; therefore, we genuinely apologize for not doing so during your time with us. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional stay you deserve.Sincerely,Hotel Management 

Business response:

Dear Jessica, Thank you for choosing to stay at our hotel. We hope you loved many aspects of our hotel, and we appreciate you sharing your rating. We are disappointed that we may not have lived up to all of your expectations, and we are grateful for your feedback. Thank you for staying with us, and we hope you will give us another chance to provide you with the flawless hospitality you should always expect from us.Sincerely,Hotel Management