Extended Stay America - Houston - Katy Freeway - Energy Corridor

Business response:

Taiwana, thank you for posting such kind comments about our hotel, especially about our staff. We make every effort to provide service that is above and beyond your expectations, so we are pleased to see that you loved everything about your stay. We look forward to sharing your comments with our team. Thank you for choosing Extended Stay America. We hope to welcome you again soon! Sincerely, Hotel Management 

Business response:

Bryan, thank you for choosing our hotel for your stay. We are sorry for the inconvenience you experienced due to the smoke smell during your stay with us. We have strict policies where we prohibit smoking in some areas so we appreciate you bringing this to our attention so we can address it appropriately. Thank you for your feedback, and we hope to welcome you once again to our hotel. Sincerely, Hotel Management 

Business response:

Jason, it's so nice to read your positive review of your recent stay at Extended Stay America. Our goal is to provide our guests with exceptional service, so we are thrilled we were successful in doing so during your stay. Your comments have been shared with the team, and they were very appreciative of your recognition. Thank you for being our guest, and we look forward to your next stay! Sincerely, Hotel Management