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Extended Stay America - Houston - Katy Freeway - Energy Corridor
- Hotels
- Houston, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
15385 Katy Fwy., Houston, TX, 77094, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Ok Ao chegarmos ao hotel nossa família não teve a reserva encontrada pela funcionária do hotel. O hotel disponibiliza funcionários na recepção apenas até as 11h da noite, então caso chegue após esse horário prepare-se para alguma surpresa. Existe a propaganda de um café da manhã para levar, entretanto existe apenas uma máquina de café na recepção. O hotel fica em uma área aberta, então caso você fique em um quarto com vista para a rua você irá ouvir barulho à noite inteira, não existe um mínimo isolamento acústico.
Business response:
Marcos, thank you for posting a review of your stay. We're sorry for the inconvenience you had at the time of check-in and the noise you experienced from our streets. Please be assured that we have discussed your feedback with our front desk team to be more diligent with their efforts moving forward. We will also share your feedback regarding our grab-and-go breakfast with our Brand Leaders so they can use it while planning new breakfast offerings. We hope you will consider a return visit so we can restore your confidence. S... read more
Excellent, front desk very helpful. Great location
Business response:
Jorge, thank you for staying with us and for your wonderful feedback. We are thrilled that you loved our ideal location as well as the great service delivered by our associates. It is encouraging to receive comments like yours that let us know we are meeting our goal of service excellence. Thank you once more for choosing Extended Stay America. We hope to have you stay with us again! Sincerely, Hotel Management
The inside is of course ok. Just don’t go outside often. And people will break in your car, scratch it, and purposely take 2 parking spots. And can’t forget about the unleashed and leased dogs walking down the hallways. Hope they don’t bite cause they will physically place nose on you walking down the hall.
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.
Business response:
We are delighted you had a great stay at Extended Stay America. Thank you for the nice rating, and we look forward to hosting you again soon. Sincerely, Hotel Management
For two days my card wouldn’t causing me to have to walk around the building to get in.
Business response:
Adam, thank you for choosing us. We delighted to know you had a pleasant stay with us that our offerings were to your satisfaction. However, we regret the inconvenience you had concerning the key card. Your feedback for the key card has been shared with the appropriate team for review and action. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management
Never again! There was still trash in the room from previous tenants that seemed to be rotting. This extended stay seems to be outdated and old. For its location it should be much better. The furniture is old and damaged. Def not and extended stay usual vibe. The stove is was old and the microwave was as well.
Business response:
Valery, please accept our sincere apology for the difficulties you encountered with your rooms. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Decent room The room was nice but the stove looked like it wasn’t usable. We were in an accessible room and the shower head was so far away from the seat that I couldn’t shower. The staff was friendly and the hotel was quiet.
Business response:
Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Thanks for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Katy Freeway - Energy Corridor
How is Extended Stay America - Houston - Katy Freeway - Energy Corridor rated?
Extended Stay America - Houston - Katy Freeway - Energy Corridor has a 4.2 star rating with 1,020 reviews.
When is Extended Stay America - Houston - Katy Freeway - Energy Corridor open?
Extended Stay America - Houston - Katy Freeway - Energy Corridor is open now. It will close tomorrow at 12:00 a.m.