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Extended Stay America - Houston - NASA - Johnson Space Center
- Hotels
- Houston, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
1410 NASA Rd. 1, Houston, TX, 77058, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
OK for the price but could have been better Stayed a few days while waiting for other nicer place. Moving so in temp housing a few months and availability is tight. Very basic but staff was great. Carpets need cleaning, halls smelled like smoke and breakfast was pathetic. Price ok, but clean carpets and no smoke is still a basic expectation.
Business response:
I appreciate you taking the time to write a review of your experience with us. The situation you described regarding the cleanliness issues is truly regrettable. We are very sorry for your experience. In response to your feedback, I will be meeting with our housekeeping staff to make sure we are cleaning our hotel to our company’s high standards. Still, I am glad to hear that our staff was friendly and that you found our hotel to be a good value. We continually work to improve our hotel, so I really appreciate you providing ... read more
Smoke smell This hotel has smoking and non-smoking rooms but the smoke smell is in the non-smoking rooms also. I tried 3 different rooms and ended up in one that still had a smoke smell.
Business response:
I appreciate you bringing your experience to our attention. We strive to provide guests with all the comforts of home, so I am disappointed to hear that you experienced smoke odors during your stay. To ensure that a situation like yours doesn't happen again, I will be working with our housekeeping staff on ways to better eliminate smoke odors. I really appreciate you bringing this to our attention. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Hotel is nice but some of the workers, not so much Room was nice and clean and the price was alright. The don't have coffee makers in any of the rooms but they have a little card that says if you need any of the following items, that they will bring them to you. The list included a coffee maker, so I called downstairs to inquire about getting a coffee maker she replied with "Yeah, you can come get it if you want." When I checked out she never acknowledged that I was standing there, she didn't ask how my stay was, if I needed... read more
Business response:
Thank you for the feedback about your stay at our hotel. We strive to provide guests with all the comforts of home, so I am disappointed to hear about the service issues you experienced. To uphold our company’s high standards, we will use the information you have provided to better train our staff to make sure we are providing guests with professional customer service as well as responding to guest needs in a timely manner. I really appreciate you bringing this to our attention. Thank you for choosing Extended Stay Hotels. W... read more
I would stay there again. Very nice and clean and a great price.
Business response:
Thank you for your great review of our property. I’m thrilled you found our hotel to be a great value! I’m so glad you were pleased with our clean and comfortable rooms. Thank you again for your review. We look forward to seeing you again, should your travels bring you back to our area.
not to far from beach It was fine and not a bad price considering it was a tourist area.
Business response:
I appreciate you taking the time to write such a nice review. I’m so glad we were able to accommodate your needs with a reasonable rate and a convenient location. Thank you again for sharing your experience with us. We look forward to welcoming you back in the future!
So many places to eat with out ever having to drive. Walk right across the street to NASA. great place.
Business response:
Thank you for taking the time to write a review of your stay. It was a great pleasure for me to read the comments you submitted. I am so glad you enjoyed our convenient location. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!
Frequently asked questions about Extended Stay America - Houston - NASA - Johnson Space Center
How is Extended Stay America - Houston - NASA - Johnson Space Center rated?
Extended Stay America - Houston - NASA - Johnson Space Center has a 4.3 star rating with 1,605 reviews.
When is Extended Stay America - Houston - NASA - Johnson Space Center open?
Extended Stay America - Houston - NASA - Johnson Space Center is open now. It will close tomorrow at 12:00 a.m.