Extended Stay America - Houston - NASA - Johnson Space Center

Business response:

Michael, we appreciate you choosing to stay at Extended Stay America - Houston - NASA - Johnson Space Center and taking the time to write a review. It's great to know you had an enjoyable stay and you found us to be a good value. Reviews such as yours mean a lot! We look forward to welcoming you back. Sincerely, General Manager 

Business response:

Darell, thank you for choosing our hotel. I am concerned to read your comments and apologize for our staff not being at their best while you were here. I know they genuinely care about providing an enjoyable stay to all of our guests, so please consider this as an isolated incident. Appropriate measures have been taken to ensure this is not repeated. We regret the inconvenience caused, and please give us another chance to provide you with the hospitality you deserve. Sincerely, General Manager 

Business response:

Mario, It is excellent to read about your overall satisfaction with your stay at our hotel. We pride ourselves on clean suites for our guests to enjoy along with friendly and efficient service. We do apologize for the displeasure of our complimentary grab and go breakfast offerings. We do hope to have another opportunity to be your hotel of choice when you are in the Houston area. General Manager 

Business response:

Thank you for being our guest at Extended Stay America - Houston - NASA - Johnson Space Center. We are delighted to know you enjoyed your time with us and that you were impressed with the attentive service provided by our staff. I will be sure to share your compliments with my entire team for a job well done. It was a pleasure hosting you, and we look forward to welcoming you back soon! Sincerely, General Manager 

Business response:

Thank you for taking time to review your stay. We appreciate your kind remarks about our staff. We make every effort to provide the level of service you expect and deserve, so it is nice to read when our efforts are recognized. Thanks for being our guest, and we hope you will choose us again. Sincerely, General Manager 

Business response:

Thanks for the awesome feedback. We are delighted all went great during your stay and that our service and facilities were to your satisfaction. It was such a pleasure hosting you at Extended Stay America - Houston - NASA - Johnson Space Center, and we hope you will make plans to visit us again soon. Sincerely, General Manager 

Business response:

Thank you for staying with us and taking the time to share your review. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, General Manager 

Business response:

Samuel, thank you for your candid evaluation and for being our guest. We are glad to read that overall you were pleased with your stay and liked our location. However, I am sorry for not living up to all your expectations. We appreciate your concerns as it will help us improve our facilities and service going forward. We hope to have the chance to serve you again in the future, and I am sure you will have a better experience. Sincerely, General Manager 

Business response:

Andrew, thank you for choosing us. We are glad our location was convenient for your visit to the Johnson Space Center and that your stay with us was a pleasant one. However, we are sorry you were not happy with our complimentary grab-and-go breakfast offerings. We will make note of your feedback as we plan any changes to our selections. Thanks for your business. We hope you will choose us again in the future. Sincerely, General Manager