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Extended Stay America - Houston - Sugar Land
- Hotels
- Sugar Land, TX
About this business
Location details
13420 Southwest Fwy., Sugar Land, TX, 77478, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It is The First time I’ve been disappointed
Business response:
Dear Hafiz,We're sorry to learn that your experience did not meet expectations this time. We strive to provide consistent quality and comfort for all our guests, so it’s disappointing to know we fell short during your visit. Please know that your feedback is taken seriously and will be used to make improvements. Thank you again for your feedback. We hope you will reconsider and give us an opportunity to provide you with the hospitality you deserve in the near future.Sincerely,Hotel Management
Its ok for the money The hotel is in dire need of a upgrade. the tub looked dirty and has paint peeling inside. It looks very unsanitary. There is no cooking utensils. The microwaves are old and rusty along with the shower rod in the bathroom. The television doesnt work and the remote was old and taped up which didnt work. Some plugs in the room didnt work.
Business response:
Dear Lynette,Thank you for sharing your feedback on Extended Stay America. It is concerning to learn about the challenges you encountered, and we sincerely regret the inconvenience caused. Cleanliness and properly maintained amenities are vital, and the concerns you raised, including the tub, appliances, and room features, will be thoroughly reviewed to ensure necessary improvements. Your input is invaluable in helping us enhance the guest experience. We look forward to the opportunity to provide you with a much improved and... read more
It’s fine if you need a place to sleep. It is older and it does have an odd smell but it is clean. The beds are not great quantity.
Business response:
Dear Briana,We appreciate you acknowledging the cleanliness of the property, as we take pride in maintaining a welcoming environment for all our guests. We understand that the age of the hotel and the odor may not have met your expectations, and we will be looking into these areas for improvement. We also value your feedback regarding the comfort of the beds and will work to address this with our team. Thank you again for your feedback, as it helps us improve the experience for all of our guests. We hope we have the opportun... read more
The sheets where dirty with black stuff that in a way looked like tiny bugs. The furniture was really old and peeling. The lights didn't all work. The outlet in the kitchen didn't work. The sink seem dirty and it was crack. The water was not even hot and my I say it's winter time 😭
Business response:
Dear Brenda,We sincerely apologize for the discomfort caused during your stay. The condition of the linens, room fixtures, and amenities does not reflect the standards we strive to maintain. We understand how frustrating it must have been to deal with these inconveniences, especially during the colder months. Rest assured, your concerns will be addressed with our team to ensure a better experience for all future guests. Thank you again for your feedback, as it helps us improve the experience for all of our guests. We hope we... read more
Review It was relaxing and comfortable.
Business response:
Dear Guest,Thank you for sharing your thoughts. We're glad to know your stay was relaxing and comfortable. While there's always room to enhance the experience, we're grateful for the opportunity to have hosted you. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve.Sincerely,Hotel Management
This place is out dated broken cabinets marked up walls horrible paint job maintenance unskilled . Getting clean towels guests has to pay for, there's no house keeping here , that explains why this place is nasty . After I paid online I was told " no refunds " . I will not ever stay at any Extended stay hotel ever in my life time .
Business response:
Dear Leslie, Thank you for sharing your feedback. We regret that your stay did not meet expectations. We have noted the issues you mentioned regarding the property’s condition and are taking steps to address them immediately. We are focused on enhancing our guest services with thoughtful and seamless hospitality. We hope you will return and stay with us again.Sincerely,Hotel Management
Hotel was under repairs and was dirty in the lobby
Business response:
Dear Mauricio, Thank you for sharing your feedback. We sincerely want to apologize for the issues you encountered during your stay. What you’ve described is not the experience we aim to provide, and we regret that we fell short in so many areas during your visit. The cleanliness concerns you mentioned are unacceptable, and we are addressing this with our housekeeping team to ensure all rooms meet the highest standards. Additionally, we are investigating the noise issues to prevent future disturbances for our guests. Please c... read more
Assigned a room that was dirty, bugs on wall, and roaches!! Also the couch bed mattress was totally dirty with stains which were possibly pee stains. Assigned another room after airing our concerns to front desk. Second room was honestly no better. Roach infested. They said they could maybe "try" to get us a room but no double beds our five us a refund! WE OPTED FOR THE FULL REFUND AND SAID THEY WOULD ISSUE TO EXPEDIA WHO WOULD CREIDIT OUR CC THAT WE USED TO BOOK THIS RESERVATION! This location should be fined for allowing r... read more
Business response:
Dear Patricia, Thank you for choosing us. Providing a clean and comfortable hotel experience is always our motto. However, we are sorry for the oversight by our housekeeping staff and the condition of the room during your recent stay. It is disappointing to learn that your experience did not meet our high standards. Your feedback has already been shared with our staff. Further, regarding the refund, allow us to discuss it with the team. Unfortunately, all the reservations and refunds made through online sites are handled by ... read more
Frequently asked questions about Extended Stay America - Houston - Sugar Land
How is Extended Stay America - Houston - Sugar Land rated?
Extended Stay America - Houston - Sugar Land has a 2.9 star rating with 2,736 reviews.
When is Extended Stay America - Houston - Sugar Land open?
Extended Stay America - Houston - Sugar Land is open now. It will close tomorrow at 12:00 a.m.