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Extended Stay America - Houston - Sugar Land
- Hotels
- Sugar Land, TX
About this business
Location details
13420 Southwest Fwy., Sugar Land, TX, 77478, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
DsI was a little worried by the reviews I read before booking but, the price and location was why I decided to stay. I was very happy with my decision to book this hotel. The staff was all nice and helpful, when asking about restaurant and such around. It was clean and nice. The only negative that I had about the stay was the hard beds and to soft of pillows. That is just a preference though.
Lots of things that need to be reevaluated here, outside doors are broken and some don’t even lock, others don’t unlock. Dogs urinate in the hallway by the outside door, bad smells, roaches and bugs . Not very welcoming but I guess for the price you’re paying this is what you get.
Business response:
Dear Guest, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention, as we are continually growing and improving from our guests' feedback. We hope to have another occasion to host you in the future and provide you with the seamless stay... read more
I really need money back. I had to leave the room due to bed bugs dust broken furniture, had very bad allergy. There must have been animals lived in that room. I couldn’t breathe. I’m sorry. The attendant Denease couldn’t help me. I slept in my car.
Business response:
Dear Jummy, We sincerely apologize for the difficulties you experienced during your stay. Guest safety, comfort, and well-being are always our top priorities, and your concerns have been shared with the appropriate teams for review. Regarding your request for a refund, we encourage you to reach out to the hotel directly so we can assist you further. We regret any inconvenience you experienced and hope you will consider giving us another opportunity to provide a much-improved stay. Sincerely, Hotel Management
The staff was great! The room was absolutely terrible! Out dated and dirty. Upon arrival there was sketchy people wandering the parking lot and one was using drugs. I definitely did not feel safe. You get what you pay for I guess. But I need to stress again, the staff was wonderful!
Room smelled
Bed was bad and ax doe snot work and with dust
The staff was very friendly, and the environment was quiet with reasonable pricing. However, my room had a noticeable mildew odor, and the ceiling showed significant water damage, including large visible bubbles.
The staff was very friendly, and the environment was quiet with reasonable pricing. However, my room had a noticeable mildew odor, and the ceiling showed significant water damage, including large visible bubbles.
Smells like smoke
Frequently asked questions about Extended Stay America - Houston - Sugar Land
How is Extended Stay America - Houston - Sugar Land rated?
Extended Stay America - Houston - Sugar Land has a 2.9 star rating with 2,765 reviews.
When is Extended Stay America - Houston - Sugar Land open?
Extended Stay America - Houston - Sugar Land is open now. It will close tomorrow at 12:00 a.m.