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Extended Stay America - Houston - Sugar Land
- Hotels
- Sugar Land, TX
About this business
Location details
13420 Southwest Fwy., Sugar Land, TX, 77478, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The wifi didn't work there the first room had no sheets blankets or pollows for the sofa bed mattress was stained up the second room had roaches
The property is easy to find and felt safe. But the rooms are dirty and in poor condition. Staff were wonderful. I ended up leaving the place and going to a different property.
Worst smell like mold carpet was wet by the ac unit and bed bugs in the sofa bed where my kids were laying down we left
Business response:
Dear Julian, We sincerely apologize for the distressing experience you and your family faced. What you described does not meet the quality and comfort standards we strive to achieve. Your concerns will be shared with our team so that corrective action can be taken. Situations like this are taken very seriously, and your feedback plays a key role in helpingusimprove the condition and upkeep of our accommodations. Thank you for bringing this to our attention. We would like the opportunity to serve you better in the future and ... read more
Dont ever go to this place. We booked two rooms and they only gave us one room and that too was awfully
Business response:
Dear Kelin, We sincerely apologize for the inconvenience you experienced and for the way your reservation was handled. It’s disappointing to know that we did not meet your expectations, and this is not the type of experience we want for our valued guests. Please be assured that your feedback is important tous, and we will address it with our team to enhance our room preparation and communication. Thank you for sharing your experience withus. We are committed to prioritizing the comfort and satisfaction of our guests above al... read more
The room I reserved was to sleep 6 but the pull out sofa had mildew or mold on it, it was broken, could not hold any weight. There was 2 towels for a room capacity of six. The entrance of the hotel was locked down with baracades on it, there was no reception, the reception area had a metal curtain, to enter building and check in there was a phone outside where you had to wait to be let into the building through a side door that I had to go find. I have photos but for whatever reason I am not able to load. DO NOT STAY HERE GO... read more
Business response:
Dear Dinorah, We're very sorry your experience was so unsettling and fell far below expectations. A room reserved for a larger group should be fully functional, clean, and properly stocked, and we regret that this was not the case. The condition of the pull-out sofa and the lack of essentials are unacceptable. Additionally, the check-in process and the state of the entrance caused confusion and discomfort. Your feedback will be shared with our team to address the issues you encountered. We are committed to continually improv... read more
Roaches. Tried to make me pay for washcloths. Disgusting property.
Business response:
Dear Jessica, We sincerely apologize for the condition you encountered during your visit. Situations like this are far from what guests should expect, and it's troubling to know cleanliness and service fell so short. The concerns you raised will be reviewed by our team to make the necessary changes. Thank you for bringing these matters to our attention. We are committed to continually improving and going above and beyond to exceed our guests' expectations. Your review is invaluable to us, and we extend our heartfelt thanks f... read more
Very bad experience. They took payment and there were no body to give a room. I called different number for help but was no body . I ended paying again to another hotel to sleep. I stayed outside more than 2 hrs going around to find some help but nothing. I real need my payment back this was not rigjth at all.
Business response:
Dear Elizabeth, Please accept our sincerest apologies for the distress and inconvenience you encountered. What you described is unusual, and we deeply regret that you were left without assistance after your reservation and were not able to get a room. We understand how frustrating and exhausting it must have been to spend hours trying to resolve the situation. We take this matter very seriously and ask that you give us some time to investigate this matter. You have our assurance that we will address this appropriately. We va... read more
Frequently asked questions about Extended Stay America - Houston - Sugar Land
How is Extended Stay America - Houston - Sugar Land rated?
Extended Stay America - Houston - Sugar Land has a 2.9 star rating with 2,765 reviews.
When is Extended Stay America - Houston - Sugar Land open?
Extended Stay America - Houston - Sugar Land is open now. It will close tomorrow at 12:00 a.m.