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Extended Stay America - Houston - Sugar Land
- Hotels
- Sugar Land, TX
About this business
Location details
13420 Southwest Fwy., Sugar Land, TX, 77478, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
DsI was a little worried by the reviews I read before booking but, the price and location was why I decided to stay. I was very happy with my decision to book this hotel. The staff was all nice and helpful, when asking about restaurant and such around. It was clean and nice. The only negative that I had about the stay was the hard beds and to soft of pillows. That is just a preference though.
Very poor conditions; not clean
Business response:
Dear Guest, We sincerely apologize that the condition and cleanliness of the property did not meet your expectations during your stay. Providing a clean, comfortable, and welcoming environment for our guests is extremely important to us, and we regret that we fell short in this instance. Your comments will be shared with our housekeeping team. We truly appreciate you bringing this matter to our attention and value your feedback. We hope to welcome you back soon. Sincerely, Hotel Management
The room was supposed to be no smoking yet there were burn holes everywhere. The water wouldn’t not get hot, just lukewarm and the toilet seemed as if it was going to fall over. It was the leaning tower of porcelain.
Business response:
Dear Guest, We sincerely apologize that your room did not meet expectations, particularly regarding the smoking damage, water temperature, and toilet stability. These concerns are unacceptable and do not reflect the standards we strive to maintain. Please know that your comments have been shared with our maintenance and housekeeping teams. Guest comfort and safety are our top priorities, and we regret the inconvenience you experienced. We appreciate your input and hope to have the opportunity to welcome you back soon. Sincer... read more
Horrible.....everything in the rooms is out dated and in horrible condition. Hall way and rooms smelled bad. Will to be returning or referring anyone to this hotel
Business response:
Dear Guest, We sincerely apologize that your stay did not meet your expectations. We regret that you found the room condition outdated and experienced unpleasant smell in the hallways and guest areas. This is certainly not the impression we want to leave with our guests. Your comments have been shared with our management and maintenance teams to identify areas needing improvement. We truly value your input and are committed to enhancing the overall guest experience. We hope to have the opportunity to better serve you in the ... read more
It terrible
Business response:
Dear Guest, We are truly sorry to hear that your experience with us was disappointing. Providing a comfortable and positive stay for every guest is our top priority, and we regret that we did not meet your expectations. We would greatly appreciate the opportunity to learn more about what went wrong so we can make the necessary improvements. Your satisfaction is important to us, and your comments help guide our efforts to enhance our services and facilities. We hope you will consider giving us another chance. We look forward ... read more
The room was terrible and was not look like as shown in pictures. To much bad smell. No breakfast. No housekeeping services.
Business response:
Dear Guest, Thank you for sharing your feedback with us. We are sorry that your stay did not align with what you anticipated and that the condition of the accommodation affected your comfort. We follow strict standards regarding cleanliness and upkeep, so we regret falling short in your case. We also apologize that the room allocation and our complimentary grab-and-go breakfast caused disappointment. While there may be shortcomings due to operational limitations, we are always seeking ways to ensure consistency and elevate g... read more
Frequently asked questions about Extended Stay America - Houston - Sugar Land
How is Extended Stay America - Houston - Sugar Land rated?
Extended Stay America - Houston - Sugar Land has a 2.9 star rating with 2,803 reviews.
When is Extended Stay America - Houston - Sugar Land open?
Extended Stay America - Houston - Sugar Land is open now. It will close tomorrow at 12:00 a.m.