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Extended Stay America - Huntsville - U.S. Space and Rocket Center
- Hotels
- Huntsville, AL
About this business
Location details
4751 Governor's House Dr., Huntsville, AL, 35805, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Scary The room was OK but I and my kids felt unsafe getting there. There were men sitting in the parking lot drinking 6-packs of beer. Every-other word out of their mouths was the f-bomb. We had to walk by them to get to our room.
Business response:
Kevin, we appreciate you being our guest. We are terribly sorry for falling short of expectations during your visit. Our front desk is staffed to assist you and to respond to requests and resolve unexpected issues. We hope you will consider giving us another chance in the future so we can provide you with a much better visit. Sincerely, General Manager
Business response:
Michael, thank you for sharing your nice rating. We appreciate you choosing Extended Stay America. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, General Manager
BIG ROACH on bathroom sink counter! Room was clean, but was not given any pots and pans, colander, dish strainer. We couldn't cook in the kitchen. Had to get takeout for supper and breakfast. Disappointing. We may stay at Candlewood Suites in the future - better service and facilities, and a "true kitchen". Maybe it was just this location of Extended Stay. We have stayed in better. I know, people steal things from the kitchen, but we shouldn't be penalized for other guests wrongs. Oh! and of course the BIG ROACH in the bathr... read more
Business response:
Charles, thank you for being our guest. Although you were overall satisfied with your stay, we are sorry that our dishware policy was not shared with you during check-in. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk. We will remind our front desk to communicate this more clearly going forward. I have also shared your comments with my housekeeping team to ensure we are more consistent in our service levels. Please consider giving us another oppo... read more
Our bedding was dirty, it had hair and crumbs all over it, I'm pretty sure it hasn't been changed from previous guest, we had to go to front desk to get us new sheets, bathroom wasn't very clean as well. I loved the area though and it's nice that this hotel has little cooking areas inside their rooms
Business response:
Thank you for your candid feedback. It’s nice to know you liked our location and fully-equipped kitchen, but we apologize for the housekeeping issues in your room. I am working with my housekeeping department to make sure all procedures are being followed so this does not happen again. It was good to have you here, and we hope you will give us another chance to provide you with a much better experience. Sincerely, General Manager
Twas okay.
Business response:
Thank you for being our guest. We are happy to know you had a good time here and were satisfied with all that we have to offer. It was a pleasure hosting you, and we hope to welcome you back soon. Sincerely, General Manager
Is fine
Business response:
Marta, we appreciate you taking the time to share your nice rating with fellow travelers online. Thank you for choosing Extended Stay America - Huntsville - U.S. Space and Rocket Center, and we hope to welcome you back in the future. Sincerely, General Manager
Business response:
Jamie, thank you for sharing your kind rating of Extended Stay America - Huntsville - U.S. Space and Rocket Center with future travelers online. It was our pleasure hosting you, and we hope to be your first choice every time you visit our area. Sincerely, General Manager
Business response:
Loryn, thank you for taking the time out of your busy schedule to share your glorious rating with fellow travelers online. We appreciate you choosing us and look forward to welcoming you back to Extended Stay America - Huntsville - U.S. Space and Rocket Center Sincerely, General Manager
Awesome shower I loved the bathroom. The shower was awesome.
Business response:
Tamika, thank you for sharing your experience at Extended Stay America - Huntsville - U.S. Space and Rocket Center. We are glad to read you loved your bathroom of your guest room and were impressed with all that we have to offer. It was a pleasure hosting you, and we hope to see you again soon. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Huntsville - U.S. Space and Rocket Center
How is Extended Stay America - Huntsville - U.S. Space and Rocket Center rated?
Extended Stay America - Huntsville - U.S. Space and Rocket Center has a 3.6 star rating with 1,781 reviews.
When is Extended Stay America - Huntsville - U.S. Space and Rocket Center open?
Extended Stay America - Huntsville - U.S. Space and Rocket Center is open now. It will close tomorrow at 12:00 a.m.