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Extended Stay America - Huntsville - U.S. Space and Rocket Center
- Hotels
- Huntsville, AL
About this business
Location details
4751 Governor's House Dr., Huntsville, AL, 35805, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty sheets Made a last minute booking due to unforeseen circumstances. Arrived very late, given a room next to the freeway that was stuffy and appeared to have not been cleaned (in years). Bed sheets were stained, which I can over look, but the hair and apparent make up marks on the pillowcases was too much for me, Also, the room had a small kitchen area, which would have been a nice feature but the room smelled of food, and the refrigerator stank. Never going to bother with Extended Stay again.
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not living up to your expectations. We do not take these concerns lightly, especially with the cleanliness of the hotel - this has to be priority #1. We will address this matter with the head of our Housekeeping Department immediately to take corrective actions so that it does not happen again. We hope you will consider giving us another opportunity to serve you in the future and to welcome you back again soon! Sincerely, Hotel Management
Nice place to stay and reasonably priced. Highly recommend this place!
Business response:
Thank you for taking the time to write a review about your exceptional stay at Extended Stay America. We are so pleased to read that you liked our property and affordable rates. We appreciate you recommending us online and hope to see you again soon. Sincerely, Hotel Management
Bed was really uncomfortable!
Business response:
Thank you for being a guest at our hotel. Although you liked certain aspects of our hotel, we apologize for the issues you had with the bed and that our breakfast didn’t meet your expectations. Your feedback will be used to improve our future guest experiences going ahead. We hope the positive aspects of your stay will bring you back to us. Sincerely, Hotel Management
Not bad I don’t like rooms that open to the outside, so that was a strike. The staff was extremely helpful and friendly. Your room was supposed to be non-smoking and they make you sign and agreement saying you want to smoke. I literally got to the room you can definitely tell that the smoker had been there. I know they are remodeled, but I think the smell labor st The staff was extremely helpful and friendly. Room was supposed to be non-smoking and they make you sign and agreement saying you want. I got to the room you can d... read more
Business response:
Thank you for being a guest at our hotel. We are pleased to know you liked our affordable rates and had a pleasant stay with us. However, we apologize for the odor issue which impacted your great stay. We have strict policies where we prohibit smoking in some areas so we appreciate you bringing this to our attention as we can address it appropriately. Your feedback regarding the smee; is shared with our housekeeping team to review and action. We hope you’ll consider staying with us again on a future date. Sincerely, Hotel M... read more
Business response:
We appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect stay. Please give us a chance to provide you a much better stay in the near future. Sincerely, Hotel Management
Business response:
Thank you for staying with us and taking the time to share your rating. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next visit perfect in every respect. Sincerely, Hotel Management
Not good enough for a couples getaway but ... It was okay. It was comfortable. Nice new interior
Business response:
Thanks so much for choosing Extended Stay America. It's nice to read that we met all of your expectations. We enjoyed having you as our guest and hope to have the opportunity to welcome you back on a future visit. Sincerely, Hotel Management
Business response:
Thank you for being our guest at Extended Stay America. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, Hotel Management
Not again 1st room i walked in the bed was not made, there was trash and drinks everywhere. The 2nd room the smoke detector was hanging by the cords out of the ceiling.
Business response:
Thank you for bringing this to our attention. We take the safety of our guests and their property very seriously, and we will take the necessary actions to ensure this is properly addressed. Hotel Management
Frequently asked questions about Extended Stay America - Huntsville - U.S. Space and Rocket Center
How is Extended Stay America - Huntsville - U.S. Space and Rocket Center rated?
Extended Stay America - Huntsville - U.S. Space and Rocket Center has a 3.6 star rating with 1,781 reviews.
When is Extended Stay America - Huntsville - U.S. Space and Rocket Center open?
Extended Stay America - Huntsville - U.S. Space and Rocket Center is open now. It will close tomorrow at 12:00 a.m.