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Extended Stay America - Jacksonville - Camp Lejeune
- Hotels
- Jacksonville, NC
About this business
Location details
20 McDaniel Dr., Jacksonville, NC, 28546, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Outstanding Service Absolutely wonderful service by the staff.
Business response:
Wow - Karen, thanks for the awesome feedback. We strive to provide our guests outstanding hospitality, and your compliments serve as encouragement to all of us. It was a pleasure hosting you at Extended Stay America - Jacksonville - Camp Lejeune, and we look forward to serving you again soon. Sincerely, General Manager
Plenty of restaurants and shopping. Clean and comfortable. Good friendly service. However, they wanted a $25 charge if you checked in early even if your room was ready! Redicules! We arrived 25 minutes before 3 pm check in and had to wait before we could check in even though our room was ready! New policy? Bad marketing! After driving a long time, no one should have to wait to get into their ready room! Rip off to charge! John was extremely helpful and provided excellent service.
Business response:
Terrance, thank you for being our guest at Extended Stay America - Jacksonville - Camp Lejeune. It’s nice to know our location was convenient for your needs and that our associates, especially John left you with a good impression. However, we regret the inconvenience you experienced at the time of check-in. We value your feedback and hope the positive aspects of your visit will bring you back to our hotel in the future. Sincerely, General Manager
Great place and friendly staff.
Business response:
Michael, thank you for your wonderful comments about Extended Stay America - Jacksonville - Camp Lejeune. We are thrilled to see you thoroughly enjoyed your time with us and were impressed with the service provided by our courteous associates. Your compliments will be shared. We appreciate you sharing your kind feedback and look forward to welcoming you back soon. Sincerely, General Manager
Was ok stay not many channels on tv and we had screamin kids next door and a dog that constanlty barked room was never cleaned while there one little bar of soap seemed like there was always just one person working desk they need more help
Business response:
Amanda, we apologize for the problems you encountered. Our goal is to provide a comfortable and stress-free stay, and we are sorry we fell short of this. To provide a more home-like experience for our guests, we provide housekeeping services on a weekly basis, however, these services are always available upon request for a nominal fee. Toiletries are complimentary and available at the front desk. We appreciate you sharing comments as it will help us to step up our efforts. We hope to have another opportunity to make it up to... read more
While most of the hotel was very nice and clean we had a couple of minor issues with our room. He end table between the beds was super sticky and we found pieces of dog food lying on the floor of our room. Like I said minor but they definitely had an impact on our stay.
Business response:
Alison, thank you for being our guest at Extended Stay America - Jacksonville - Camp Lejeune. Although you were overall satisfied with your stay, we apologize for the cleanliness issues you encountered in your room. We are already taking steps to ensure oversights such as this do not happen again. We regret the inconvenience caused and hope the positive aspects of your visit will bring you back to our hotel in the future. Sincerely, General Manager
Business response:
Michael, it's a pleasure to have your fantastic rating of Extended Stay America - Jacksonville - Camp Lejeune. We are delighted to know you loved all the aspects of your visit. Thank you very much! Please come and see us again soon. Sincerely, General Manager
Economical stay with no nasty surprises. Good clean no frills accommodation. Attentive reception who phoned after 30 minutes to check if all was ok.
Business response:
Jeremy, I appreciate you taking the time to post your review of Extended Stay America - Jacksonville - Camp Lejeune. It’s our pleasure knowing you loved the cleanliness of our property and the excellent service provided by one of our associates. We hope to welcome you back soon. Sincerely, General Manager
Decent hotel for the price. The bathtub could have been cleaner. There was hair in the tub. Toilet and sink area was clean. Bed and sheets were clean. Nice TV, and free internet. Front desk staff very friendly and accommodating. Overall, I was comfortable and would recommend.
Business response:
Thank you for sharing a kind review of Extended Stay America - Jacksonville - Camp Lejeune. We are pleased to read you were impressed with most aspects of our hotel and had a comfortable time with us. I have also shared your feedback with our Housekeeping team in an effort to be more diligent further. We appreciate your recommendation and hope to serve you again in the near future. Sincerely, General Manager
Hotel away from Beach Traffic to work. The hotel stay was decent. Could not work from the room with my photography editing and uploading. Stayed in this hotel as I ventured around doing photography in the area for a few days. Pros: Off the beating path a little. Room door are inside and must have access to even inter the building. Rooms are clean. People were nice. Cons: WIFI is a joke. Does not have WIFI as advertized. When you log on with you password and connect, it is slowwwwwww. So they offer you to BUY a package to m... read more
Business response:
Thank you for being our guest. We sincerely apologize for the difficulties you encountered with the internet connectivity in your guest room. We regret we were not able to repair the issue while you were here, and we have followed up with our Engineering team to address and correct the issues immediately. We deeply regret the inconvenience this caused, and please give us the chance to make it up to you. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Jacksonville - Camp Lejeune
How is Extended Stay America - Jacksonville - Camp Lejeune rated?
Extended Stay America - Jacksonville - Camp Lejeune has a 3.8 star rating with 2,132 reviews.
When is Extended Stay America - Jacksonville - Camp Lejeune open?
Extended Stay America - Jacksonville - Camp Lejeune is open now. It will close tomorrow at 12:00 a.m.