This profile has been claimed by the business owner or representative.
Extended Stay America - Jacksonville - Lenoir Avenue East
- Hotels
- Jacksonville, FL
About this business
Location details
6961 Lenoir Ave., Jacksonville, FL, 32216, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good but not great Older hotel room smelled musty when we first came in, thermostat on a/c wasn't calibrated correctly had to put down to 64 to get room cool.
Business response:
Dear Guest, Thank you for reviewing your stay. Your comments provide valuable insight into areas where we can improve our guest services, and we appreciate you bringing these to our attention. We apologize for the inconvenience you experienced during your stay, and we will work diligently to address the issues you mentioned. Our team is committed to delivering the best possible experience to all our guests, and your feedback helps us achieve that goal. Thank you for choosing Extended Stay America, and we hope to welcome you ... read more
The staff was great, very accommodating, friendly and punctual. The room however was old, out of date and somewhat dirty. The bed was clean and without bugs.
Business response:
Dear Valerie, Your review was a pleasure to read, and we were delighted to learn that the service provided by our associates surpassed your expectations. However, we do apologize for the issues you had with your room. Your concerns have been shared with the proper individuals, and we are grateful for the feedback. We hope you will revisit us and allow us to provide you with a more seamless stay.Sincerely,Hotel Management
Stay was good, needs a little of remodeling.Bathrooms are extremely small.the kitchen was in poor condition. Some areas had odd smells through out the hotel. other than that it was good.
Business response:
Dear Guest, Thank you for taking the time to share about your stay. We are always excited to receive positive comments from our guests, but we are also grateful to learn from detailed comments like yours. We are continually striving to improve our services, and we appreciate your feedback. We hope to have another chance to welcome you on a future visit.Sincerely,Hotel Management
Great customer service
Property was clean and staff were friendly. Yo9u have to request the wares you require for the kitchens, and there is nothing provided or available on site for cleaning dishes or for laundry, so you have to BYO- but it is an affordable and accessible property with several restaurants within walking distance.
Business response:
Dear Katherine, We appreciate you taking the time to write a review about your time with us. It's good you enjoyed your time at this location with all that was offered. Please return, and we hope to serve you again at Extended Stay America! Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Jacksonville - Lenoir Avenue East
How is Extended Stay America - Jacksonville - Lenoir Avenue East rated?
Extended Stay America - Jacksonville - Lenoir Avenue East has a 3.2 star rating with 2,265 reviews.
When is Extended Stay America - Jacksonville - Lenoir Avenue East open?
Extended Stay America - Jacksonville - Lenoir Avenue East is open now. It will close tomorrow at 12:00 a.m.