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Extended Stay America - Jacksonville - Lenoir Avenue East
- Hotels
- Jacksonville, FL
About this business
Extended Stay America Hotel Jacksonville - Butler Blvd. is located at 6961 Lenoir Ave E, Jacksonville, FL. This business specializes in Hotels & Motels and Other Lodging.
Location details
6961 Lenoir Ave., Jacksonville, FL, 32216, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Overall good place to stay but the property is extremely dated. The kitchenware they gave was old and kinda falling apart. The microwave was peeling on the inside, that’s how old it is. When we got there, there was no blanket on the bed so had to go ask for one. Was missing chairs for the dining table. Other than that, things were generally clean and the location is convenient. Love the front desk staff though! They were friendly and helpful.
Business response:
Dear Kelly, Thank you for taking the time to share your feedback about your recent stay at Extended Stay America. We're glad to read that you found our location convenient and that our front desk staff provided friendly and helpful service. However, we apologize for the issues you encountered with the dated property, kitchenware, and missing amenities in your room. Your comments are valuable to us, and we will address these concerns with our team to ensure improvements are made. We appreciate your understanding and hope to h... read more
No breakfast
Extended Stay Hotel Safe environment. Exemplary check in: Amari. Clean room with excellent heating and plenty of hot water. Bed slept wonderful. Very handy kitchen. Only one chair to eat in.
Business response:
Dear Vicki, Thank you for sharing your positive experience at Extended Stay America! We're thrilled you felt safe and had an exemplary check-in experience with Amari. It's great to know that you enjoyed the cleanliness of your room, excellent heating, and convenient kitchen amenities. Your feedback regarding the dining area is appreciated, and we look forward to welcoming you back soon.Sincerely,Hotel Management
Would recommend to anyone
Good but not great Older hotel room smelled musty when we first came in, thermostat on a/c wasn't calibrated correctly had to put down to 64 to get room cool.
Business response:
Dear Guest, Thank you for reviewing your stay. Your comments provide valuable insight into areas where we can improve our guest services, and we appreciate you bringing these to our attention. We apologize for the inconvenience you experienced during your stay, and we will work diligently to address the issues you mentioned. Our team is committed to delivering the best possible experience to all our guests, and your feedback helps us achieve that goal. Thank you for choosing Extended Stay America, and we hope to welcome you ... read more
The staff was great, very accommodating, friendly and punctual. The room however was old, out of date and somewhat dirty. The bed was clean and without bugs.
Business response:
Dear Valerie, Your review was a pleasure to read, and we were delighted to learn that the service provided by our associates surpassed your expectations. However, we do apologize for the issues you had with your room. Your concerns have been shared with the proper individuals, and we are grateful for the feedback. We hope you will revisit us and allow us to provide you with a more seamless stay.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Jacksonville - Lenoir Avenue East
How is Extended Stay America - Jacksonville - Lenoir Avenue East rated?
Extended Stay America - Jacksonville - Lenoir Avenue East has a 4.3 star rating with 1,317 reviews.
When is Extended Stay America - Jacksonville - Lenoir Avenue East open?
Extended Stay America - Jacksonville - Lenoir Avenue East is open now. It will close tomorrow at 12:00 a.m.