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Extended Stay America - Jacksonville - Lenoir Avenue East
- Hotels
- Jacksonville, FL
About this business
Location details
6961 Lenoir Ave., Jacksonville, FL, 32216, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was perfect size. Bed was extremely comfortable. Wish I could have stayed longer.
The fire 🔥 alarm was activated almost at midnight and they evacuated the hotel just when we were already sleeping. I booked because it said that breakfast was included and the breakfast was ridiculous, only coffee and cereal by the lobby and not in the cafeteria, so disappointed.
Business response:
Dear Nelly, Thank you for choosing us. We understand the inconvenience caused by the fire alarm that went out in the middle of the night, disturbing your sleep. Please accept our apologies for the same. Our technical team is already at work to check the fire alarm of your suite, too. Again, we are very sorry for the problems you encountered with the breakfast choices, and your remarks are shared with our concerned individuals for further improvement. We do hope you will stay with us another time so we can provide you with a ... read more
The halls smells like it’s wet an moldy, the toilet wouldn’t flush, fridge wasn’t cool when we arrived as well.
Business response:
Dear Joany, Thank you for staying at our hotel and letting us know we have room for improvement. We are sorry for the condition of your guest room and any oversight in our hotel areas. Our guests deserve a clean, well-maintained, and comfortable suite while staying with us, so we are sorry you did not have a better experience while you were here. We have shared your feedback with the respective team and will follow up to determine how we can enhance our service to our guests. Thank you again for your candid feedback, and we ... read more
Mi’Lissa at the front desk was very rude when checking me in. I’ve been staying at this location for a while now and I have never had any issues with checking in or booking using a third party website. Everyone has always been incredibly nice. She proceeded to tell me it was policy and that she’s been with the company for 4 years etc. Which good for her, but her attitude was uncalled for when I was incredibly nice to her. This also wasn’t her first time having a guest upset. I questioned what she was telling me because I was... read more
Business response:
Dear Guest, Thank you for sharing your excellent rating and valuable feedback about your recent stay with us. Your comments provide valuable insight into areas where we can improve our guest services, and we appreciate you bringing this to our attention. We apologize for the inconvenience you experienced during your stay and will address these concerns appropriately. Your feedback is instrumental in our ongoing efforts to provide exceptional service to all our guests. We value your patronage and hope you choose Extended Stay... read more
Frequently asked questions about Extended Stay America - Jacksonville - Lenoir Avenue East
How is Extended Stay America - Jacksonville - Lenoir Avenue East rated?
Extended Stay America - Jacksonville - Lenoir Avenue East has a 3.3 star rating with 2,161 reviews.
When is Extended Stay America - Jacksonville - Lenoir Avenue East open?
Extended Stay America - Jacksonville - Lenoir Avenue East is open now. It will close tomorrow at 12:00 a.m.