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Extended Stay America - Juneau - Shell Simmons Drive
- Hotels
- Juneau, AK
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
1800 Shell Simmons Dr., Juneau, AK, 99801, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The check was efficient. The room was filthy. There was fresh towels and sheets, but otherwise the bathroom wasn’t cleaned at all. Dirt in the tub, on the floor, in the sink. Whiskers from the last guy who shaved in there. Dog hair in the bathroom. Really dirty.
Business response:
Dear Shasta,We're pleased that your check-in experience was efficient, but we're truly sorry about the cleanliness issues you encountered in your room. A tidy and welcoming environment is essential, and it's disappointing to know that we fell short in this regard. We will address your comments with our housekeeping team to ensure that thorough cleaning protocols are followed. We greatly appreciate your observations and concerns. We hope you will consider giving us a second chance to provide you with the hospitality you deser... read more
Overall good
Hotel is showing its age. Noisy refrigerator compressor and room hvac. Furnishings getting worn.
Business response:
Dear Glen,We are sorry for not meeting all your expectations during your recent stay at our hotel. We want to assure you that we are committed to providing a comfortable and enjoyable stay for all our guests. Your feedback is invaluable to us and we will share it with our team as we work on updating and refreshing our hotel. Thank you for being our guest. We look forward to your next visit.Sincerely,Hotel Management
We had an early morning flight, so the location of this hotel made it convenient for us as it is across from the airport.
Frequently asked questions about Extended Stay America - Juneau - Shell Simmons Drive
How is Extended Stay America - Juneau - Shell Simmons Drive rated?
Extended Stay America - Juneau - Shell Simmons Drive has a 4.1 star rating with 1,303 reviews.
When is Extended Stay America - Juneau - Shell Simmons Drive open?
Extended Stay America - Juneau - Shell Simmons Drive is open now. It will close tomorrow at 12:00 a.m.