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Extended Stay America - Juneau - Shell Simmons Drive
- Hotels
- Juneau, AK
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
1800 Shell Simmons Dr., Juneau, AK, 99801, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good
Business response:
Dear Hector, Thank you for staying at Extended Stay America during your recent trip to the city. We are delighted you had an enjoyable and comfortable time, and we look forward to welcoming you back! Sincerely,Hotel Management
Beds were very old, could feel the coils. Heater blew out cold air even if thermostat said heat. Outdated and dirty. No pool, no breakfast. Price per night was outrageous for an outdated hotel. It was a rip off.
Business response:
Dear Myrna, Thank you for your feedback. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another chance to provide you with your desired stay.Sincerely,Hotel Management
They didn’t have transportation. I Know it’s not far from the airport to walk. But we had a two day old baby and it was snowing and raining outside. A 45 minutes wait for an Uber. Ended up renting a $120 car. Place is nice and all in all I would rent from them again. Thank you.
Average This is a good hotel for those seeking a low price. You get what you pay for.
Business response:
Dear Duane, Thank you for being our guest. It is nice to know you had a pleasant stay and were pleased with the price. However, we are sorry for not meeting all your expectations. Our front desk team is always there to help you. We appreciate your feedback and hope we have a future opportunity to serve you again.Sincerely,Hotel Management
The staff was friendly and helpful and the room was nice, up to date and clean. There was more of a home setup than i thought, i liked the comfortable feel of the room.
Business response:
Dear Somonia, Thank you for sharing your positive experience at Extended Stay America! We're delighted to hear that our staff's friendliness and the comfortable, up-to-date room design contributed to your pleasant stay. Creating a home-like atmosphere is our goal, and we appreciate your kind words. We look forward to welcoming you back for another enjoyable stay.Sincerely,Hotel Management
Convenient with pets, snowplowing and sidewalk was kept clear during the snowstorm. Did not like the frequent smell of pot coming from roons as I walked down the hall.
There was bugs (hopefully not cockroaches) in our room and all over the floor.
Business response:
Dear Todd, Thank you for your feedback regarding your recent stay. We apologize for the issues you encountered in your suite despite having a positive check-in experience. We follow the most rigorous industry standards regarding cleanliness and pest control. However, the space you occupy will be professionally inspected as a precaution. We take all our guests' feedback seriously and will follow up with our team to address the issues and prevent them in the future. We are committed to providing outstanding service and hope yo... read more
Frequently asked questions about Extended Stay America - Juneau - Shell Simmons Drive
How is Extended Stay America - Juneau - Shell Simmons Drive rated?
Extended Stay America - Juneau - Shell Simmons Drive has a 4.1 star rating with 1,290 reviews.
When is Extended Stay America - Juneau - Shell Simmons Drive open?
Extended Stay America - Juneau - Shell Simmons Drive is open now. It will close tomorrow at 12:00 a.m.