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Extended Stay America - Juneau - Shell Simmons Drive
- Hotels
- Juneau, AK
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
1800 Shell Simmons Dr., Juneau, AK, 99801, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very close to the airport. Close to a restaurant. Did not like that check-in time was 3:00 PM, and any earlier checkout required an additional fee.
Business response:
Thank you for writing such a wonderful review of our hotel. We appreciate your nice comments about our convenient location close to a variety of restaurants and shopping. We appreciate your feedback and look forward to seeing you soon at Extended Stay America. Have a great day! Sincerely, Hotel Management
Mother's Day in Juneau The staff at Extended Stay in Juneau are amazing and made us feel welcome and comfortable. The continental breakfast needs some work. They have great pillows and beds were comfortable as well.
Business response:
Cynthia, thank you for celebrating Mother's Day with us at Extended Stay America. We are glad to read you slept well on our comfortable beds and that you were so impressed with the great service delivered by our associates. Thank you again for the great review. Please come and see us again! Sincerely, Hotel Management
Convenient as it across the street from Juneau airport. Last year corporate management discontinued shuttle service. It is a $20 taxi ride from the ferry terminal to hotel.
Business response:
Thank you for including Extended Stay America in your travel plans. We are pleased to know you liked our location and had a pleasant stay. However, we regret any inconvenience caused. Thank you again for your review. We look forward to your next visit! Sincerely, Hotel Management
UNORGANIZED, HAD TO PICK WHAT WE WANTED IN ROOM. BATHROOM HAD AN ODER AND PILLOWS WERE BEYOND FLAT
Business response:
Thank you for staying at our hotel. We are sorry you were unhappy with our hotel policy and regret the issues you encountered in your room. We wish we would have known about these problems as we would have done our best to ensure you are comfortable. We hope to have another opportunity to welcome you back in the future for a much better experience. Sincerely, Hotel Management
Last minute choice The Hotel proximity to the airport is the reason I chose this property and the reviews were good. We had a cancelled flight and needed a place to stay to catch our flight out in the morning. However, I found that the front desk staff was lacking professional skills and could possibly be not fit to work (strong possibility of recent drug use). The appearance was good. The noise coming from Lobby area could be heard in our room and the fridge in room was really loud (we unplugged it for the night). The room... read more
Business response:
Greg, thank you for staying at our hotel. We are sorry to read about your unpleasant travel experience due to cancelled flights at the airport. However, we are glad we were able to provide you with accommodations. We apologize issues you encountered in your room and regret the service issue you mentioned. Your comments have been addressed with the appropriate staff members, and we are taking every possible measure to ensure it does not happen again. We appreciate your business and hope you will consider staying with us again... read more
Staff very friendly and helpful, and great to be able to walk to the airport
Business response:
Thank you for taking the time to share about your stay at Extended Stay America. We are thrilled to know you loved our courteous associates and that our great location was perfect for your needs. We look forward to welcoming you again the next time you visit our area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Juneau - Shell Simmons Drive
How is Extended Stay America - Juneau - Shell Simmons Drive rated?
Extended Stay America - Juneau - Shell Simmons Drive has a 4.1 star rating with 1,303 reviews.
When is Extended Stay America - Juneau - Shell Simmons Drive open?
Extended Stay America - Juneau - Shell Simmons Drive is open now. It will close tomorrow at 12:00 a.m.