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Extended Stay America - Juneau - Shell Simmons Drive
- Hotels
- Juneau, AK
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
1800 Shell Simmons Dr., Juneau, AK, 99801, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Our bathroom was poorly cleaned, the bathtub was almost clogged and hair were everywhere in that tub
Business response:
Thank you for your recent stay with us. We were sorry to read in your review that we fell short with our housekeeping services. We have inspection processes that we may have missed; please accept our apologies for our failure in this area. We have shared your comments with our housekeeping team, and they are working diligently to make sure that we do not repeat these service issues in the future. We hope you will consider a return visit to our hotel so that we can provide you with a much better stay. Sincerely, Hotel Managem... read more
The Staff are so awesome and wonderful. The Front Desk Name Angelic was so kind and very helpful approachable person. She assured that your stay will be great and satisfying. THANK YOU. FYI also to the 2 Filipino Driver, they and both kind and helpful and respectful driver. THANK YOU. This Hotel served a great Breakfast! All in all Was Wonderful Stay.. Keep it up. God Bless
Business response:
Angelica, thank you for sharing your wonderful review of your visit to Extended Stay America. Our goal is to make your stay as comfortable as possible and to assist you with whatever you need, so it is nice to know our team accomplished this during your visit. We especially appreciate your lovely comments recognizing the service provided by the associates you mentioned, and we will be sure to share your compliments with them. Thank you again, and we look forward to seeing you again soon. Sincerely, Hotel Management
The doors were locked which means the hotel was safe from all entrances
Business response:
Thank you for the feedback of your recent visit to Extended Stay America. We are glad you had an overall great stay, and you liked our secured environment. It was a pleasure having you as our guest and hope to see you again soon. Sincerely, Hotel Management
I had a great stay overall at the hotel, but I would say the breakfast was the worst I've ever had at any motel -- including ones I paid less to stay at.
Business response:
Thank you for choosing Extended Stay America! We are glad to know you enjoyed your time with us, but we regret not meeting your expectations with our breakfast offerings. Your concern will be shared with our brand leaders to determine new breakfast choices. Thank you again for your review. We hope to see you soon! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Juneau - Shell Simmons Drive
How is Extended Stay America - Juneau - Shell Simmons Drive rated?
Extended Stay America - Juneau - Shell Simmons Drive has a 4.1 star rating with 1,303 reviews.
When is Extended Stay America - Juneau - Shell Simmons Drive open?
Extended Stay America - Juneau - Shell Simmons Drive is open now. It will close tomorrow at 12:00 a.m.