Extended Stay America - Kansas City - Airport

Business response:

Dear Guest, It is wonderful to hear that the team made you feel so welcomed during your visit. Knowing that their warm approach added to your experience truly means a lot. We appreciate you taking a moment to share your thoughts and are glad your stay felt comfortable from the start. We look forward to having you back for another pleasant visit at Extended Stay America. Sincerely, HotelManagement 

Business response:

Dear Guest, Thank you for taking the time to share your thoughts. We are glad that aspects of your stay were satisfactory and that the accommodations met your basic expectations. Your observations about the lobby experience and room condition are noted, as they help us understand areas where improvements may enhance the overall visit. We value your feedback and hope that future stays can provide an even more enjoyable and comfortable experience. Our goal is to create a welcoming and positive environment for all visitors, and... read more

Business response:

Dear Guest, We are thrilled to hear that you enjoyed your stay and found the room clean and comfortable. It is wonderful that our team helped make your visit pleasant and welcoming. At Extended Stay America, we aim to create a relaxing and enjoyable environment where every guest feels at ease. Your kind feedback is greatly appreciated, and we look forward to welcoming you back on your next trip. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for taking a moment to share your feedback. We are glad to know that your accommodation met your expectations and provided a comfortable stay. Our team strives to ensure every guest enjoys a pleasant experience, and it is always rewarding to hear positive remarks. Your input is appreciated, and we look forward to welcoming you again in the future for another enjoyable visit. Sincerely Hotel Management 

Business response:

Dear Guest, We appreciate you bringing this to our attention. What you described is far from the standards we strive to maintain, and your feedback will be shared with our housekeeping team for necessary follow-up. It’s good to know our staff could assist, and we’ll use your comments to ensure future stays are much more comfortable. We hope you’ll consider giving us another opportunity to provide the experience you deserve. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your feedback regarding your recent stay. We appreciate your time and sincerely apologize for the inconvenience you experienced with the morning offerings. Your comments have been noted and will assist us in ensuring better communication and consistency in the guest experience. We value your input and hope you’ll consider returning so we may provide a more satisfying and seamless visit in the future. Sincerely, Hotel Management