Extended Stay America - Kansas City - Airport

Business response:

Dear Guest, We appreciate you bringing this to our attention. What you described is far from the standards we strive to maintain, and your feedback will be shared with our housekeeping team for necessary follow-up. It’s good to know our staff could assist, and we’ll use your comments to ensure future stays are much more comfortable. We hope you’ll consider giving us another opportunity to provide the experience you deserve. Sincerely, Hotel Management 

Business response:

Dear April, We’re thrilled you and your pets enjoyed your stay! We love providing a comfortable space where everyone can relax and feel at home. Your kind words mean a lot to our team at Extended Stay America, and we look forward to welcoming you and your furry companions back soon! Sincerely, Hotel Management 

Business response:

Dear Maria, Thank you for taking the time to share your feedback. We’re delighted to hear that the team made a positive impression during your visit. It’s always our goal to provide attentive and welcoming service to every guest. We also regret if there were any aspects of your stay that did not fully meet your expectations. Your comments are truly appreciated, as they help us improve. We look forward to the opportunity to welcome you back and provide an even more enjoyable experience in the future, ensuring every stay excee... read more

Business response:

Dear Tyler, We’re delighted to hear your stay was great! It’s wonderful that our front desk team made such a positive impression with their friendly and helpful service. Feedback like yours encourages us to continue delivering attentive care and a welcoming atmosphere for all our guests. Thank you for sharing your experience, and we look forward to welcoming you back to Extended Stay America for another enjoyable visit soon. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your feedback regarding your recent stay. We appreciate your time and sincerely apologize for the inconvenience you experienced with the morning offerings. Your comments have been noted and will assist us in ensuring better communication and consistency in the guest experience. We value your input and hope you’ll consider returning so we may provide a more satisfying and seamless visit in the future. Sincerely, Hotel Management