Extended Stay America - Kansas City - Overland Park - Metcalf Ave

Business response:

Thank you for your feedback. We regret your disappointment with our grab-and-go breakfast not being available during your stay due to the current circumstances. Please know we have updated information on our hotel's website so our guests can be aware of what we offer currently. We appreciate you being our guest and hope to see you again soon. Sincerely, Hotel Management 

Business response:

Rachel, thank you so much for choosing Extended Stay America for your overnight stay. It is nice to read that we met all of your expectations and you were especially happy with the great value we offer. We enjoyed having you as our guest and hope to have the opportunity to welcome you back on a future visit. Sincerely, Hotel Management 

Business response:

Franklin, thank you for staying with us. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness issues you experienced during your stay. Your review has been shared with the housekeeping for review and action. We would appreciate another opportunity to provide you with a better experience on a future stay. Sincerely, Hotel Management 

Business response:

Kirsten, thank you for your review. We apologize for the issues you encountered in your suite and regret the inconvenience it caused. Your feedback will be shared with the housekeeping team for review and action. Also, we are sorry you did not experience one of our associates at her best. We have followed up with our team to make sure we do not disappoint you in the future. We hope you will give us another chance to show you our commitment to outstanding service. Sincerely, Hotel Management 

Business response:

Thank you for letting us know your visit to Extended Stay America was perfect in every way. We appreciate you being our guest and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for selecting Extended Stay America and for sharing your review. We are delighted to know you had a comfortable stay and that you liked the service provided by our front office staff. However, we apologize for the inconvenience caused by one of our associates from the housekeeping team, and your feedback is discussed with them to be more diligent. It was a having you as our guest, and we hope to see you soon. Sincerely, Hotel Management 

Business response:

Marie, thank you for being our guest. We are pleased you enjoyed your stay overall, but it seems we may have missed meeting some of your expectations. We are sorry if we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thank you for staying with us and taking the time to share your rating. Our goal is to maintain the highest standards, and we apologize if we fell short of this. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management 

Business response:

It was our pleasure having you as our guest at Extended Stay America, and thank you for sharing your review with other travelers. We are glad you had an enjoyable stay and that you found our staff friendly. We will be sure to pass on your kind words to them. Additionally, your feedback regarding the need to update will be shared with appropriate individuals in our organization. Thank you for staying with us, and we look forward to welcoming you back. Sincerely, Hotel Management