Extended Stay America - Kansas City - Overland Park - Metcalf Ave

Business response:

Lashay, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We take great pride in providing our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure to accommodate you, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Richard, thank you for selecting our hotel and being our guest. We are glad to know you had a comfortable stay and that you were satisfied with what we had to offer. However, we are sorry you were unhappy with the incidental fee. It was a pleasure hosting you, and we hope to do so again the next time you are in our city. Sincerely, Hotel Management 

Business response:

Dorothy, thank you for rating your nice experience at Extended Stay America. It is always our goal to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you return to the area. Sincerely, Hotel Management 

Business response:

Audrey, thank you for being a guest at our property. It was a pleasure to know you had a comfortable stay and that you found our services to be on par with your expectations. Your feedback regarding the telephone is shared with the housekeeping team to be diligent. We appreciate your review and look forward to seeing you again at Extended Stay America. Sincerely, Hotel Management 

Business response:

Lucinda, thank you for sharing your evaluation with us. Although you liked our well-maintained property, we apologize for the behavior of some of our associates. We have shared your feedback with the team to ensure we deliver excellent service to our guests. Please consider giving us another opportunity to serve you in the future. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased you enjoyed your stay overall, but it seems we may have missed meeting some of your expectations. We are sorry if we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management