Extended Stay America - Kansas City - Overland Park - Metcalf Ave

Business response:

Thank you for being our guest at Extended Stay America. We take great pride in providing our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Marie, thank you for choosing Extended Stay America. We are glad that you found us to be a great value. We love being able to provide our guests with comfortable accommodations at a fair price. It is also nice to know you liked our friendly staff and convenient location. Thank you also for recommending us to fellow travelers, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you for the positive feedback. It is a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Michele, it was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We are glad to know you had a nice time with us, but we regret the discomfort you had with the mattress. We value your comments and hope to see you again soon. Sincerely, Hotel Management 

Business response:

Misty, thank you for the kind feedback about your stay at Extended Stay America. It is good to know that you enjoyed your time with us and that you were impressed with our courteous associates. However, we regret the issue you mentioned. We have discussed your concerns with the appropriate team. We appreciate your business and look forward to your next visit. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your five-star rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Michael, thank you for your review. Although you liked our refreshing property, we are sorry for the disappointment you had with our hotel's policy. We will share your valuable comments regarding the updates with our Brand Leaders so that they can take the necessary steps to make our future guests experience a better one. We hope you will consider a second visit. Sincerely, Hotel Management