Extended Stay America - Kansas City - Overland Park - Quivira Rd.

Business response:

Thank you for the feedback about your stay at our hotel. I sincerely apologize for the cleanliness issue you experienced. Your comments were reviewed by the staff, and we will be monitoring each room to make sure your experience is not repeated. I will also be working closely with our housekeeping staff to ensure we are thoroughly eliminating smoke odors. I am grateful for the feedback you provided so we are able to continually improve our hotel. We would love to have another chance to provide you with a better experience at... read more

Business response:

I want to thank you for taking the time to post a review of your stay. I'm so pleased to hear that you had a great experience with us and enjoyed our friendly customer service. I truly appreciate your comments about our spacious rooms and grab-and-go breakfast. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. 

Business response:

I want to thank you for taking the time to post a review of your experience with us. Please accept our apologies that our amenities were not to your expectations. Still, I am glad to read that you were pleased with your stay overall. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. 

Business response:

I appreciate you taking the time to write a review of your experience with us. Please accept our apologies for the cleanliness issues you experienced. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our staff. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town. 

Business response:

I want to thank you for taking the time to post a review of your stay. I am thrilled that we were able to accommodate your needs with a home away from home experience! Once more, thank you for posting your review. We look forward to having you visit with us again in the future. 

Business response:

Thank you so much for sharing your experience with us. Please accept our apologies that we failed to explain our dishware policy. While we no longer keep dishes in guest rooms, these items, including coffee pots, are available at the front desk upon request. Moving forward, I will make sure we are clearly communicating our amenities during check-in. Still, I'm glad that we were able to provide you with a comfortable stay overall. Thank you again for sharing your experience with us. We would love to see you again, should your... read more