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Extended Stay America - Kansas City - South
- Hotels
- Kansas City, MO
About this business
Location details
550 E. 105th St., Kansas City, MO, 64131, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
First time stay I was surprised at the charge of a $100.00 deposit for third party reservations. Please explain this. The deposit was credited at check out.
Business response:
Charles - Thank you for your recent review of your stay. I do apologize that our deposit policy was unexpected and an inconvenience for you. The security deposit is in place to ensure the recuperation of any unexpected damages that may incur during a guest's stay. Please know that your feedback on this matter will be useful to us as we continually work to improve our hotel. Thank you for choosing Extended Stay America. We hope we have the opportunity to see you again in the future.
clean. but unorganized room was clean, but had to ask for pillows, towels and toilet paper that was missing,
Business response:
The staff and I read your comments about your stay with us. I am thrilled to read your remarks about the cleanliness of your room. However, I am very sorry that the proper supplies were not provided in your room. To prevent this from happening again, my team is updating the room inspection process. I really appreciate you bringing this to our attention. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Overnight with the kids The price was decent. The kitchen was completely unequipped with anything; no pots, pans, dishes, silverware. Not things you'd ordinarily pack in your suitcase. There was no coffee pot or hairdryer in the room, which seemed odd. The front desk had no discernible help overnight. There is a person there, but nothing can be done about anything until 7am the next morning when they "open". The room wasn't kept up in maintenance (peeling paint and cracking walls) or cleaning (dust bunnies behind the nightst... read more
Business response:
I appreciate you taking the time to write a review of your experience with us. I am glad to read your remarks about the location and friendly staff. However, I am very sorry that your room had maintenance issues and the policy regarding dishes was not explained to you properly. We do offer kitchen equipment to all guests free of charge upon request. To make sure this doesn't happen again, I am working with my front desk team to ensure that they are informing guests of this upon check-in. Thanks to your feedback, we can conti... read more
It was a cool and neat place to stay but the night I stayed several cars were broken into
Best Bargin in Town This is not a 5-star hotel but at this price it is definitely the best bargin in KC. I have read others complain about this hotel and the question I have for them is "Why didn't you spend more money?" KC has several 4-star hotels available. I will be staying again at these prices. I hope the complainers go elsewhere. OK, no I don't. They are probably why the rates are so low so we need the complainers.
Smelly The entire hotel smelled like stale cigarette smoke. The carpet in my room smelled like BO and feet.
Frequently asked questions about Extended Stay America - Kansas City - South
How is Extended Stay America - Kansas City - South rated?
Extended Stay America - Kansas City - South has a 2.8 star rating with 2,229 reviews.
When is Extended Stay America - Kansas City - South open?
Extended Stay America - Kansas City - South is open now. It will close tomorrow at 12:00 a.m.