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Extended Stay America - Kansas City - South
- Hotels
- Kansas City, MO
About this business
Location details
550 E. 105th St., Kansas City, MO, 64131, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Perfect It is very comfortable, quit, and clean. I love it so much.
Business response:
I appreciate you taking the time to write such a lovely review. It's great to read that the hotel was clean and comfortable and that you loved your stay. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.
Great Hotel but not a safe area I stayed one night here and found the accomodations and the hotel staff were great. The room was clean and it was an enjoyable stay, however, when I went to check out the next morning I noticed that my car had been broken into and as many as six other cars in the parking lot had been seriously damaged. One or two of the trucks had gigantic dents in the side and the footrails on a pickup had been destroyed beyond recognition. For what it's worth, the hotel staff are great and it's a nice little... read more
Business response:
Thank you for the feedback about your stay at our hotel. I am thrilled to read your remarks about clean room and staff; however, I am very sorry for the security issue you experienced during your stay with us. To prevent this from happening again, my team is working very closely with the local police department. Thank you very much for bringing this to our attention. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
Not bad for the price! Honestly, it's fine and the price is right in line with where it should be. It's fine.
Business response:
Thank you for taking the time to write a review of your stay. I truly appreciate your comments regarding our hotel. I am pleased to read that you were satisfied with your stay and the price you paid. Thank you for choosing Extended Stay America. We hope to see you again soon.
We have stayed at " Extended Stay" in the past and have been satisfied. Unfortunately, we were not happy our stay at this hotel. It is run down and needs much updating. Our AC did not work well and ran all night and finally cooled down by morning when it was time to get up.
Price was right There were a few things that could have been improved. Coffee pot did not function, sink faucets loose, needed more glasses. While it was kind of clean, it did not feel fresh. Your desk personnel was excellent.
Business response:
Janis - Thank you for writing such complimentary things about our staff! We are glad to know that we were able to provide you with comfortable accommodations, however, we apologize for the in-room inconveniences. We are constantly working on improving our hotel. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.
The first thing you will notice when you pull up to this place is all the junk cars in the parking lot. It is more than a few. It is a lot. Then when you enter the premises the next thing you will notice is the overwhelming scent of marijuana. The building is rundown inside. I did not see a wall that didn’t need cleaned or painted or both. The room was the same. It was clean but run down. There was some sort of brown stain on the bathroom sink that made it look dirty even if it wasn’t. This is a dive plain and simple. Don’t ... read more
Business response:
Dear Guest, We are disappointed to learn that the parking area and the overall atmosphere created an unfavorable first impression. The upkeep of our property and the visual presentation throughout the building are important to overall comfort, and your remarks have been noted. Creating an environment where every guest, including families, feels relaxed remains our priority. Your observations help highlight areas needing attention, and we value the opportunity to improve. Should your travels bring you back, we would welcome t... read more
Checked Out Room without our knowing! After having a long day we get back to the hotel to find out one of our rooms has been cleared of everything. We went downstairs for them to tell us we checked out this morning and they had our stuff; however we were able to get in the room with the key. They then informed us expedian only paid for that room one night. I beginned to pulled my email that showed two rooms for two nights. I had to call expedian and have them to call the hotel. I just didn't understand how they allowed someo... read more
Business response:
The staff and I read your comments about your stay with us. I was disheartened to read that there was a miscommunication regarding your reservation. Please accept our apologies. To prevent this from happening again, my team is reviewing appropriate guest check-out procedures. The staff and I appreciate your comments, as it will only help us to improve. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Frequently asked questions about Extended Stay America - Kansas City - South
How is Extended Stay America - Kansas City - South rated?
Extended Stay America - Kansas City - South has a 2.8 star rating with 2,244 reviews.
When is Extended Stay America - Kansas City - South open?
Extended Stay America - Kansas City - South is open now. It will close tomorrow at 12:00 a.m.