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Extended Stay America - Kansas City - South
- Hotels
- Kansas City, MO
About this business
Location details
550 E. 105th St., Kansas City, MO, 64131, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Price was right There were a few things that could have been improved. Coffee pot did not function, sink faucets loose, needed more glasses. While it was kind of clean, it did not feel fresh. Your desk personnel was excellent.
Business response:
Janis - Thank you for writing such complimentary things about our staff! We are glad to know that we were able to provide you with comfortable accommodations, however, we apologize for the in-room inconveniences. We are constantly working on improving our hotel. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.
Room was not what I expected. Very old fixtures and rug was very dirty.
Business response:
Dear Guest, Thank you for sharing your feedback. We are sorry to hear that the accommodations did not meet your expectations and that certain aspects of the room fell short of your standards. We apologize for any discomfort caused during your stay. Your observations have been shared with the appropriate teams to guide necessary improvements. We appreciate your input, as it helps us enhance the overall guest experience, and we hope to provide a more comfortable and refreshed stay in the future. Sincerely, Hotel Management
Not a clean hotel. My pillow had stains on it. The walls, floors, and bathroom were all dirty. We didn't stay the second night as we had planned.
Business response:
Dear Guest, Thank you for taking the time to share your experience. We are truly sorry to learn that your visit did not meet expectations and that the condition of your accommodation caused disappointment. Cleanliness and comfort are top priorities, and your remarks have been shared with our housekeeping team for immediate attention. Please note that your feedback is being taken seriously as we work to enhance the overall guest experience and restore your confidence in a future stay. Sincerely, Hotel Management
Showed up at 10pm for our reservation. Pulled in and immediately saw a minimum of 30 people on very hard drugs and a woman getting arrested. After running inside from this terrible view - there’s nobody at the counter to check us in. Stood in the lobby for over an hour trying to get someone at the hotel to pick up a phone and come help us and a refund from corporate. Corporate could also not get ahold of anyone at the hotel since all employees were nowhere to be found. At 1am corporate finally gave up trying to get ahold of ... read more
Business response:
Dear Guest, Thank you for bringing this matter to our attention. We sincerely regret the distressing situation you encountered upon arrival and the inconvenience caused by the delay in receiving assistance. This experience is not reflective of the standards we strive to uphold, and your comments have been shared with the appropriate teams for immediate attention. Please know that steps are being taken to ensure guests receive timely support and a secure, welcoming environment at all times. Your feedback is invaluable in help... read more
I didn’t stay there! Their WiFi was down so they denied my reservation. Didn’t help me at all. I’m keeping an eye on my accounts to make sure I don’t get charged because I definitely and thankfully did not stay there!
Business response:
Dear Guest, Thank you for sharing your feedback. We are sorry to hear about the issues you experienced with the WiFi and how it affected your reservation. Reliable connectivity is important, and your comments have been shared with our team to help improve this service. We appreciate you bringing this to our attention and hope to have the opportunity to provide a smoother and more seamless experience in the future. Sincerely, Hotel Management
The Front desk had a smell of mildew, and the room was so dirty, from the room smelling like mold and wet carpet, and to the kitchen feeling sticky, dirty microwave. Then we saw a bug stuck in towels. I did not feel safe, when we saw a group of people outside smoking.
Business response:
Dear Guest, We sincerely regret the unpleasant experience you encountered during your stay. The conditions you described do not reflect the standards we strive to maintain, and we understand how disappointing this must have been. Your feedback about cleanliness and maintenance has been shared with our management team for immediate attention. Guest satisfaction and safety are always our priorities, and we will take the necessary steps to ensure improvements. Thank you for bringing these concerns to our attention, and we hope ... read more
Checked Out Room without our knowing! After having a long day we get back to the hotel to find out one of our rooms has been cleared of everything. We went downstairs for them to tell us we checked out this morning and they had our stuff; however we were able to get in the room with the key. They then informed us expedian only paid for that room one night. I beginned to pulled my email that showed two rooms for two nights. I had to call expedian and have them to call the hotel. I just didn't understand how they allowed someo... read more
Business response:
The staff and I read your comments about your stay with us. I was disheartened to read that there was a miscommunication regarding your reservation. Please accept our apologies. To prevent this from happening again, my team is reviewing appropriate guest check-out procedures. The staff and I appreciate your comments, as it will only help us to improve. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Frequently asked questions about Extended Stay America - Kansas City - South
How is Extended Stay America - Kansas City - South rated?
Extended Stay America - Kansas City - South has a 2.8 star rating with 2,229 reviews.
When is Extended Stay America - Kansas City - South open?
Extended Stay America - Kansas City - South is open now. It will close tomorrow at 12:00 a.m.