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Extended Stay America - Livermore - Airway Blvd.
- Hotels
- Livermore, CA
About this business
Location details
2380 Nissen Dr., Livermore, CA, 94550, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No hairdryer or toiletries in bathroom. Had to ask for drinking glasses as this is a suite. Floor in elevator always had trash on floor.
Business response:
Dear Marcia, Thank you for choosing us. It is glad that you had a pleasant stay. However, we are sorry for the inconvenience caused by not finding the dishes in your room. We apologize if we didn't communicate with you that the kitchenware of your suite is kept at the front desk to ensure cleanliness and is delivered as requested. Your remarks are shared with the team for further improvement in the abovementioned areas. Also, we regret the cleanliness issue you encountered in the elevator and will share your notes with the h... read more
Be prepared for bare minimum of customer service...no housekeeping. You have to be here for 7 days before housekeepers come & clean the room. The marijuana aroma seeps through the vents & floors. The "breakfast" are instant oatmeal and granola bars. One has to go down to the desk for towels, coffee pot, etc.
Business response:
Dear Theresa, Thank you for taking the time to share your feedback with us. We are disappointed that your recent stay did not meet your expectations. We apologize for the issues you encountered with the lack of housekeeping service and the limited breakfast options. Please know that we take all feedback seriously and will review your comments with our team to identify areas where we can improve. We offer housekeeping service weekly for our extended-stay guests, but we understand that this may only suit some guests. We apprec... read more
The bathroom floor was sticky and the first room we were given smelled of cigarette smoke. The front desk was able to move us to another room.
Business response:
Dear Barb, We appreciate you taking the time to write a review about your stay with us at Extended Stay America. We are sorry that your experience was not up to our usual standards. We apologize for the sticky bathroom floor and the initial room you were assigned, which smelled of cigarette smoke. We are glad to hear that our front desk team was able to assist you promptly and relocate you to another room. We take all feedback seriously and have shared your comments with our housekeeping team. We will take steps to ensure th... read more
Very friendly customers services
Business response:
Dear Chandra, Thank you for your kind review; we are pleased to read how much you enjoyed your stay at Extended Stay America. We aim to deliver excellent value at a great price, so it is wonderful to know this was your experience. We are a perfect choice because of our new and comfortable accommodations, excellent customer service, and complementary features such as clean suites and comfortable beds. We appreciate your business and hope to welcome you again the next time you're in the area.SincerelyHotel Management
Frequently asked questions about Extended Stay America - Livermore - Airway Blvd.
How is Extended Stay America - Livermore - Airway Blvd. rated?
Extended Stay America - Livermore - Airway Blvd. has a 4.2 star rating with 1,458 reviews.
When is Extended Stay America - Livermore - Airway Blvd. open?
Extended Stay America - Livermore - Airway Blvd. is open now. It will close tomorrow at 12:00 a.m.