Extended Stay America - Livermore - Airway Blvd.

Business response:

Dear Barb, We appreciate you taking the time to write a review about your stay with us at Extended Stay America. We are sorry that your experience was not up to our usual standards. We apologize for the sticky bathroom floor and the initial room you were assigned, which smelled of cigarette smoke. We are glad to hear that our front desk team was able to assist you promptly and relocate you to another room. We take all feedback seriously and have shared your comments with our housekeeping team. We will take steps to ensure th... read more

Business response:

Dear Chandra, Thank you for your kind review; we are pleased to read how much you enjoyed your stay at Extended Stay America. We aim to deliver excellent value at a great price, so it is wonderful to know this was your experience. We are a perfect choice because of our new and comfortable accommodations, excellent customer service, and complementary features such as clean suites and comfortable beds. We appreciate your business and hope to welcome you again the next time you're in the area.SincerelyHotel Management