Extended Stay America - Long Island - Bethpage

Business response:

Thanks for sharing your wonderful rating about your experience at the Extended Stay America. We are happy to see your stay with us was perfect in all the ways and hope we have the pleasure of hosting you again soon. Sincerely, Hotel Management 

Business response:

We appreciate you choosing our hotel and for providing your review. Although you were satisfied with our service and facilities, we apologize as we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. Although overall you had a pleasant stay with us, we are sorry for the cleanliness issues you had in your bathroom. Your feedback has been discussed with our housekeeping team to be more diligent going forward. We hope the positive aspects of your visit will bring you back to us for a much better experience. Sincerely, Hotel Management 

Business response:

Joel, we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we were on par with your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management \ 

Business response:

Thank you for choosing to stay with us. On behalf of the entire team, we would like to offer our sincerest apologies that the elevator was not functioning properly. We have an ongoing maintenance schedule for all of our equipment but, as with most mechanical or technical equipment, issues do arise from time to time. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back in the future. Sincerely, Hotel Management 

Business response:

Teresa,thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management 

Business response:

Thanks for sharing your comments online. It is a delight to know you were treated extremely well by our staff and their friendly service made for a memorable experience. Your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. Kindly note, our guests often bring their personal items, so that's why our hair dryers and other toiletries are available upon request at the front desk and complimentary. It was a pleasure to have you as a guest at Extended Stay Americ... read more

Business response:

Lily, thank you for being our guest and sharing your review online. Although you had an overall pleasant stay with us, we sincerely apologize for the reservation issue and that our rooms weren’t to your expectations. Your feedback will help us improve our future guest experiences moving forward. Please consider giving us an opportunity to make your next visit a better one. Sincerely, Hotel Management