Extended Stay America - Long Island - Bethpage

Business response:

Erica, it was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed your stay with us and found our location ideal for your needs. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for posting a review of your recent stay. We are truly sorry that the cleanliness of our hotel was not up to par and that we fell short of your expectations. We want to let you know that we are already working to address the problems you mentioned. The cleanliness of our hotel is our top priority and your review lets us know where we need to refocus our efforts. So, thank you, and please consider staying with us again in future. Your feedback regarding the air-conditioning unit will be shared with our team. We woul... read more

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for an even better experience. Sincerely, Hotel Management 

Business response:

Shannon, thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management 

Business response:

We are so sorry that we disappointed you in multiple areas during your stay. Our goal is to provide you with the excellent customer experience and the lack of pillows are not typical of our service delivery. We apologize that we fell short of your expectations, but hope you will give us another chance to provide you a great hospitality experience. Sincerely, Hotel Management