Extended Stay America - Long Island - Bethpage

Business response:

Your review recently caught my attention. Please accept my most sincerest apologies for the inconveniences you suffered. You should have never been treated this was as our guests. I will address this issue with our staff and train them in the proper manner of communicating with guests and the procedure to follow when receiving complaints. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future. 

Business response:

We want to thank you for taking the time to fill out a survey. We do appreciated our guests feedback so that we can make their stay as comfortable as possible. I am glad to see your stay was a good one and hope to see you again when you are in the area. 

Business response:

We appreciate you taking the time to write a review. I am glad to see you had a quiet and great stay with us. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. 

Business response:

Thank you for your recent review of your stay. The situation you described regarding the smoke odor in the elevator and the unfriendly staff is truly regrettable. We are very sorry for your experience. As this hotel’s manager, I can assure you that I have spoke to the staff to ensure your experience is not repeated. Thank you very much for providing us with your feedback. I would be happy to speak with you further. We would love to have another chance to provide you with a better experience at our hotel the next time you're ... read more

Business response:

Thank you for taking the time to share your experience. It is pleasing to read how well you were accommodated by our staff and that you favored the affordable price you paid for lodging. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. 

Business response:

Thank you for sharing your experience with us. I am sorry to read that you were not given the non-smoking you wanted and that your stay was not the best. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. 

Business response:

Thank you for your recent review of your stay. I am disappointed at reading you did not receive adequate service or accommodations at our hotel. I will address this with our staff to make sure we do a better job at providing all our quests with excellent service. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.