Extended Stay America - Long Island - Melville

Business response:

Dear Johanna, Thank you for staying with us at Extended Stay America and for the excellent rating. We are delighted to hear that you had such a positive experience with our check-in service. Providing a seamless and efficient arrival process is a top priority for us, and it’s always rewarding to know that our efforts have made a difference in your stay. We look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Dear Alicia, Thank you for sharing your experience. We’re happy to hear your room was clean and comfortable. We understand that our grab-and-go breakfast and the lobby vibe might not have been ideal, and we’ll be sharing your feedback with our team to see how we can improve. We also want to assure you that security personnel are on-site around the clock to help keep all our guests safe and comfortable. Thank you for your valuable input, and we hope you’ll give us another chance to make your next stay even better. Sincerely, ... read more

Business response:

Dear Christopher, Thank you for your feedback. We apologize for the disruption caused by the smoke alarm in your room. Ensuring guest safety is our highest priority, and we will have our property engineer conduct a thorough assessment to resolve the issue. Your feedback is important and will help us maintain a secure and comfortable environment for all our guests. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for bringing this to our attention. We truly regret that your experience was not as expected. Cleanliness is an important part of the comfort we aim to provide, and we will be sharing your comments with our housekeeping team to strengthen our standards. We strive to maintain a welcoming and well-cared-for environment for every guest, and we hope you will consider giving us another opportunity to provide you with a much-improved stay. Sincerely, Hotel Management 

Business response:

Dear Shiek, Thank you for sharing your experience. We truly regret that your stay did not reflect the level of comfort and value we aim to provide. Our housekeeping schedule is designed for weekly stays; however, we are always happy to provide fresh linens and whatever we can to make the most of your stay. We apologize for any discomfort you experienced with the air conditioning and kitchen setup and will share these concerns with our maintenance and housekeeping teams to ensure better care moving forward. While our checkout... read more