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Extended Stay America - Long Island - Melville
- Hotels
- Melville, NY
About this business
Location details
100 Spagnoli Rd., Melville, NY, 11747, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This hotel was close to my daughter's house in Farmingdale. The property is not fancy but was clean and quiet. The bed was comfortable and I slept great. There is a small kitchen with a cook top and microwave. There was a full size refrigerator. Breakfast was a granola bar and water.
Business response:
Dear Guest, We are glad to hear you had such a restful visit and that your time with us supported a comfortable stay while visiting family. It is wonderful to know the accommodations provided a peaceful setting and met your needs during your trip. We also appreciate your comments regarding the morning offering, as guest feedback helps us better understand expectations. Thank you for choosing Extended Stay America, and we hope to welcome you back again in the future. Sincerely, Hotel Management
A very cozy environment to have a peaceful time with yourself.
The room was clean, but the hallway, elevator and lobby were sloppy. Had the smell of marijuana in the hallway.
Business response:
Dear Guest, Thank you for sharing your feedback. While we are pleased that your room met cleanliness expectations, we sincerely regret that the condition of the common areas and the atmosphere you encountered detracted from your overall experience. A well-maintained and fresh environment throughout the property is essential, and we apologize for falling short in these spaces. Concerns regarding odors and upkeep have been noted and will be addressed with our team to ensure a more consistent experience. Your comments are appre... read more
Everything was good
The shower had clothing lint in the floor. The microwave buttons didn’t work so not sure if it was just a display. The male receptionist was very pleasant! The pregnant receptionist couldn’t care less about me. The bed was comfortable and my floor was very quiet. The lobby floor had not been mopped so there were dirty footprints at the entryway.
Business response:
Dear Guest, Please accept our apologies for not meeting your expectations. While we are pleased to hear that you found the bed comfortable and appreciated the peaceful atmosphere, we regret the cleanliness concerns in your room and the condition of the lobby, as well as the issue with the microwave. Additionally, we are sorry to learn that your experience with our team was inconsistent. This is not reflective of the service standards we strive to uphold. Your feedback has been shared with the appropriate departments for revi... read more
They call a nutrigrain bar breakfast. A/c did work well in my room though, I guess that’s a plus
Business response:
Dear Guest, Please accept our apologies for not meeting your expectations. We regret that the breakfast offering did not meet your needs, as we understand the importance of a satisfying start to the day. Your comments have been shared with our team for review as we look for ways to enhance our offerings. We are glad to hear that the air conditioner works well for you. Thank you for your feedback, as it helps us improve. We hope you will give us a second chance to deliver the type of experience you should always expect from o... read more
Yes
Business response:
Dear Guest, We are glad to hear you had a positive experience! It is great to know your stay met your expectations. At Extended Stay America, we strive to make every visit comfortable and enjoyable, and your feedback is truly appreciated. Thank you for taking the time to share your thoughts, and we look forward to welcoming you back for another pleasant stay in the future! Sincerely, Hotel Management
They didn’t have any pots or utensils in the kitchen. No coffee maker. You have to ask the front desk for everything.
Business response:
Dear Guest, We’re glad you took the time to share your thoughts. At Extended Stay America, we aim to make your stay comfortable, so we apologize for any inconvenience. Please know the front desk is always happy to help provide what you need. We hope to welcome you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Long Island - Melville
How is Extended Stay America - Long Island - Melville rated?
Extended Stay America - Long Island - Melville has a 3.1 star rating with 2,491 reviews.
When is Extended Stay America - Long Island - Melville open?
Extended Stay America - Long Island - Melville is open now. It will close tomorrow at 12:00 a.m.