Extended Stay America - Long Island - Melville

Business response:

Dear Gigi, We’re so glad you found our team warm and attentive. Hearing that truly makes our day. At Extended Stay America, creating a relaxed, reliable, and convenient experience is what we’re all about, and we’re delighted that our location and team helped make your stay so comfortable. We appreciate you taking the time to share your feedback, and we look forward to welcoming you back for another enjoyable visit. Sincerely, Hotel Management 

Business response:

Dear Guest, We are truly sorry your stay was impacted by an unpleasant odor in the room. We understand how important a fresh and clean environment is to feeling comfortable, and it’s disappointing to hear we fell short. Your concerns have been shared with our team to help ensure better attention to room preparation and maintenance. We hope for the chance to offer you a much-improved experience in the future. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for choosing Extended Stay America for your business trip. We’re pleased to know your stay went smoothly and that you found our hotel a dependable place while working there. It’s always rewarding to hear when guests have a positive experience. We truly appreciate your visit and look forward to welcoming you back the next time you’re in town. Sincerely, Hotel Management