Extended Stay America - Long Island - Melville

Business response:

Thank you for your review of Extended Stay America. It is great to see everything we have to offer left you with a remarkable impression of our hotel. Thank you also for recommending us to future guests, and we look forward to having you as our guest again whenever you are back here. Sincerely, Hotel Management 

Business response:

Timothy, thank you for choosing Extended Stay America. We are pleased to know how much you liked your room! We want your stay with us to feel like home and be as comfortable as possible. We appreciate your kind review and hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

Rita, thank you for choosing to stay at Extended Stay America while visiting your friends. We are happy you enjoyed your stay at our hotel. Thank you also for being our guest, and we hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thank you so much for the feedback. Overall your rating suggests you had a great stay, we regret the inconvenience you with our service at the time of check-in. We have shared these concerns with our team so we can make immediate changes to keep this from happening again. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

David, we truly apologize for the many difficulties you faced during your stay with us. The housekeeping team has been made aware of the smell you described and we will ensure these are taken care of. Kindly note, as per our brand standard requirements, we keep the kitchenware at the front desk rather than leaving them in the rooms. We will be sure our front desk communicates this more clearly going forward. We value your feedback and hope you will consider giving us another chance to prove we are up to the task of deliverin... read more