Extended Stay America - Long Island - Melville

Business response:

Brian, thank you for choosing Extended Stay America while here for Lax Tournament. It’s a pleasure to know you enjoyed your stay with us. On behalf of everyone here, we invite you to revisit us. Sincerely, Hotel Management 

Business response:

James, thank you for taking the time to review your stay at Extended Stay America. We take great pride in providing our guests with a comfortable visit, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for your review of Extended Stay America. We are are glad you had an overall great stay. However, we regret your disappointment with the amenities. We value your feedback and hope to be your hotel of choice every time you are in the city. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to tell us about your visit! We are happy your overall stay was good, but we want it to be perfect. We always want to exceed the expectations of our guests, and we genuinely apologize for not doing so during your time with us. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the perfect stay you deserve. Sincerely, Hotel Management 

Business response:

Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management