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Extended Stay America - Long Island - Melville
- Hotels
- Melville, NY
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
100 Spagnoli Rd., Melville, NY, 11747, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was bare and clearly outdated. Sheets had a stain. Surprised by the overall condition of the property given its location.
Business response:
Thank you for your feedback. We are glad you liked our convenient location. However, we apologize for not living up to our commitment to a clean, fresh, well-maintained suite during your visit. Your feedback will be shared with our housekeeping and maintenance teams for review and action. We do hope you will give us another chance to restore your confidence. Sincerely, Hotel Management
They should have good breakfast but not good and no dining room also.
Business response:
Stephanie, we appreciate you being our guest and providing your feedback. We regret your disappointment with the dining room and are sorry our selections at our complimentary grab-and-go breakfast did not live up to your expectations. We will certainly pass along your feedback to the appropriate team regarding food and beverage selections at our hotel. Thank you again for your feedback, and we look forward to welcoming you back soon. Sincerely, Hotel Management
we didn't get any shampoo or soap for two. the soap was so small it was a one person soap. the toilet seat kept moving, it needs to be screwed tighter.
Business response:
Thank you for staying with us. We apologize for your disappointment with the in-suite amenities. Your feedback will be shared with our maintenance team to fix it. Please know, extra bath amenities for your suite is available at the front desk upon request. We value your feedback and hope to see you again soon. Sincerely, Hotel Management
Room smelled of smoke. No pots or dishes in the kitchen. No ice machine in the hotel (and am not using ice of unknown origin in the freezer nor could I wait for more to freeze). Insufficient towels in the bathroom. No Do Not Disturb signs for the door. Room not well set up for business traveler use. Desk clerk not knowledgeable regarding local restaurants or grocery shopping. Couldn't get a print out of my final receipt at check out.
Business response:
It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action to ensure a more wonderful experience for every guest entering our doors. We hope you will allow us the opportunity to regain your trust. Sincerely, Hotel Management
Stinkende Zimmer Zimmer stinken nach Hund. Keine internationalen Adaptoren für Steckdosen. Eine Zusammenarbeit mit dem Hilton nebenan für Dry Cleaners wäre super
Business response:
David, thank you for sharing your comments. We are sorry for the odor issue you encountered and regret your stay was not as expected. We have asked our housekeeping staff to make sure this room receives a deep clean so that our future guests never experience the same problem. Thanks again, and we hope to host you again so that we can make it up to you. Sincerely, Hotel Management
Room had a musty odor to it.
Business response:
Margaret, thank you for staying at Extended Stay America. We are glad that except for an issue you had a great time with us. We appreciate your feedback and look forward to seeing you again soon for a perfect stay. Sincerely, Hotel Management
The rooms need updating. No coffee maker in room. The continental breakfast was really disappointing. Just coffee, packaged oatmeal and grain bars.
Business response:
Thank you for being our guest. We are sorry your room, as well as our grab-and-go breakfast, was not to your expectations. Your feedback will be shared with our brand leaders to determine new breakfast offerings. Kindly note, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Long Island - Melville
How is Extended Stay America - Long Island - Melville rated?
Extended Stay America - Long Island - Melville has a 4.1 star rating with 1,294 reviews.
When is Extended Stay America - Long Island - Melville open?
Extended Stay America - Long Island - Melville is open now. It will close tomorrow at 12:00 a.m.