Extended Stay America - Long Island - Melville

Business response:

April, thank you for being our guest. We are sorry for not being attentive to your needs and regret the inconvenience it caused. We are reviewing this situation with our front desk team staff to ensure this never happens again. We hope the otherwise positive aspects of your visit will bring you back to us for a much better experience. Sincerely, Hotel Management 

Business response:

We appreciate you staying with us and providing your feedback. We are sorry for the difficulties you experienced. Please know fresh towels are available at the front desk and are complimentary. Also, we have shared your feedback with the maintenance team regarding the television. Thank you for choosing Extended Stay America. We hope to have the opportunity to welcome you again in future. Sincerely, Hotel Management 

Business response:

Thank you for the wonderful review of Extended Stay America. We're thrilled to know you loved our well-maintained property and that the service provided by our superb associates was beyond your expectations. We appreciate the recognition of our efforts and look forward to welcoming you back. Sincerely, Hotel Management 

Business response:

Thank you for staying with us. We apologize for the odor issue you experienced in your room and the inconvenience it caused. We have asked our housekeeping staff to make sure this room receives a deep clean so that our future guests never experience the same. Thanks again, and we look forward to your next visit so that we can make it up to you. Sincerely, Hotel Management 

Business response:

Thank you for staying at Extended Stay America. We are glad to know you had a great check-in experience and that you enjoyed your time with us. Thank you once more for including us in your travel plans. We invite you to stay with us again the next time you visit this area. Sincerely, Hotel Management 

Business response:

Thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. It’s a pleasure to know you were happy with our affordable rates and liked our well-kept property. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for staying at our hotel. Exceptional service for every guest is our highest priority, so we are disappointed to learn that your experience with us fell short. We have shared your feedback with the appropriate team members so adjustments can be made. We value you as a guest and hope we have the opportunity to welcome you again in the future. Sincerely, Hotel Management 

Business response:

Thank you for your excellent review and for recommending us to future travelers. We're thrilled to know our location worked well for you and that you found us to be at a fair price. All of us at Extended Stay America look forward to having you stay with us again. Sincerely, Hotel Management