Extended Stay America - Long Island - Melville

Business response:

Thank you for your excellent review of Extended Stay America. We’re glad to know you found us to be at a fair price and that our location was ideal for you. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Naim, thanks for being loyal to our brand and sharing your review with us. It is a sheer pleasure to know we could meet your expectations for an excellent time and that our convenient location was the highlight of your stay. Your review is appreciated, and we hope to be your choice of hotel in the future as well. Sincerely, Hotel Management 

Business response:

Mohamed, we apologize for the odor issue you encountered in your room. We work hard to provide a clean & comfortable environment, and we are sorry the smell compromised your experience. We will follow up with our housekeeping team regarding your concerns to ensure we are doing everything possible to minimize the impact on our guests. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are happy to know you had a pleasant stay with us and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management 

Business response:

Alonzo, thank you for sharing your kind rating. We appreciate you choosing Extended Stay America. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, Hotel Management 

Business response:

Laura, thank you for staying at Extended Stay America. We are delighted you had a great time here and that our courteous service made it more even more wonderful. Thanks again for being our guest, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are sorry for the cleanliness issues you had during your stay. Please know to respect the privacy of our guests our housekeeping service is done once a week. We are happy to offer this service to you at a minimal fee. If we did not communicate this properly at check-in, please accept our apologies. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management 

Business response:

Donna, thank you for the positive review and for taking the time to recognize our hotel. We are delighted to know how much you enjoyed your time here and the excellent service provided by our staff. Thanks for being our guest. We look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management 

Business response:

Lenka, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management