This profile has been claimed by the business owner or representative.
Extended Stay America - Los Angeles - Burbank Airport
- Hotels
- Burbank, CA
About this business
Location details
2200 Empire Ave., Burbank, CA, 91504, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I Like that its close to shopping and dining within walking distance and freeway.
Business response:
Angelina, thank you for choosing to stay at Extended Stay America during your recent visit. We are delighted to hear you had an enjoyable, comfortable stay and our location close to the highway and a variety of restaurants and shopping was perfect for your needs. We appreciate you being our guest and look forward to welcoming you back. Sincerely, Hotel Management
Place is super rough and dirty
Business response:
Dear Andrew, Thank you for sharing your feedback regarding your recent visit. We regret that the property did not meet your expectations and want to assure you that your observations have been shared with our team for review and consideration. Cleanliness and upkeep remain top priorities, and we are committed to making improvements to provide a more welcoming environment. Your perspective helps us address areas that need attention, and we hope you will consider giving us another opportunity to offer a stay that reflects the ... read more
This hotel is not as advertised. Photos online are very deceiving as the hotel is run down and needs a renovation very badly. Though in a nice area, the hotel resembles an old motel. Our second floor room, which we took the stairs to reach because of the shaky/unreliable elevator, was sad to see. It had faulty lighting, a damaged desk, dirty curtains, a chipped bathtub, noisy AC unit, and no ironing board. It was also in need of repainting. Moreover, we had to ask for each piece of kitchen equipment to use the built in kitch... read more
Business response:
Dear Shanekwa, Thank you for sharing such detailed feedback. We sincerely regret that your stay did not meet expectations and understand how frustrating it must have been to encounter multiple issues with your room and service. While certain incidents, like the false alarm, are beyond immediate control, your experience highlights areas where we need to improve maintenance, responsiveness, and overall guest support. Please accept our apologies for the inconvenience and stress this caused, especially with your family. Your com... read more
Place is dirty and run down. Right when you walk in it smells bad and old. The elevators are sketchy and feel unsafe. The room claimed to be non smoking, but could definitely smell old smoke lingering and it smelled moldy. Super outdated building and definitely needs some renovations and upgrading. The door latch meant to add extra security to the door was loose and wobbling off the wall, so it was pointless. The kitchen appliances were old, loud and dirty. Would never stay here again.
Business response:
Dear Samantha, Thank you for taking the time to share your feedback. We regret that your stay did not provide the comfort and reassurance our guests should expect. The concerns you raised regarding cleanliness, safety, and the condition of the room and facilities will be shared with our team to guide improvements. Insights like yours are invaluable in helping us strengthen the guest experience. We appreciate you bringing these matters to our attention and hope you will consider staying with us again for a more positive exper... read more
This hotel sounded good while booking. When I arrived no one was at front desk, took about 10min to get help. Once I made it to the 3rd floor it smelled like someone left salami in the entire hallway, bad smell and dirty carpets. My room had a broken bed, my child nearly fell when they sat on the bed. It was rocking back and forth with missing screws and one of the legs dangling. To make matters worse, the beds had bedbugs and the fire alarm goes off at 1am!! I called the front desk just to make sure if it was real and this ... read more
Business response:
Dear Gerardo, Thank you for taking the time to share your experience. We are deeply concerned to hear about the multiple issues you encountered, from the delayed check-in to the condition of your room. Please know that our pest control provider services the hotel regularly. We sincerely apologize for the distress and inconvenience this caused you and your family. While certain incidents are rare and not reflective of our standards, your feedback highlights critical areas requiring immediate attention. We're committed to addr... read more
Smells musty, old looking furniture, leaking sinks and shower, dirty. Staff doesn’t acknowledge you. Continental breakfast ends at 9:30, and at 9:15 they only had coffee……area is okay. Woke up with bites all over my body. Must definitely have bugs or insects in rooms. Wouldn’t stay here again.
Business response:
Dear Candelaria, Thank you for sharing your feedback. Although we regret the disappointment with the accommodations and service, please know your observations regarding cleanliness, maintenance, and breakfast service will be shared with our team to guide improvements. We sincerely apologize for the inconvenience and hope you will consider giving us another opportunity to provide a better experience in the future. Sincerely, Hotel Management
Hair in the shower like clumps in the drain & all over the shower…bed dirty…smelt bad in the whole entire building
Business response:
Dear Sophie, Thank you for staying with us and for taking the time to share your feedback. We are very sorry to hear about the issues you encountered with cleanliness during your stay. Although this is not the experience we aim to provide, your comments have been shared with our housekeeping team to address these concerns. We appreciate you bringing this to our attention and hope you might give us another opportunity in the future to provide a more comfortable stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Burbank Airport
How is Extended Stay America - Los Angeles - Burbank Airport rated?
Extended Stay America - Los Angeles - Burbank Airport has a 3.2 star rating with 3,571 reviews.
When is Extended Stay America - Los Angeles - Burbank Airport open?
Extended Stay America - Los Angeles - Burbank Airport is open now. It will close tomorrow at 12:00 a.m.