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Extended Stay America - Los Angeles - Burbank Airport
- Hotels
- Burbank, CA
About this business
Location details
2200 Empire Ave., Burbank, CA, 91504, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This property was not as expected given the star rating and the photos on Expedia. Staff was friendly at check in. Hotel was in poor shape, rooms did not smell fresh and were not well kept. Complimentary breakfast consisted of coffee and a hand full of nutrigrain bars.
At check-in, staff was very friendly. Not so much at check-out. Maintenance person at desk and said they were busy, so he wanted the key. I explained that i needed to let them know, again, about issues with room. He stated that basically the way it is. They'll fix things as they see fit. I told him the shower rod was hanging by loose screws. He said they fix things after. I explained that it was like that when we arrived so it was obviously not fixed at the last check-out. He was was simply rude and shrugged his shoulders, l... read more
The sheets were clean but the over all the whole hotel was dirty. The chair had something all over it that we cleaned with wipes
One of the worst hotels I’ve ever stayed in… Everything about the room was horrible. The reclining chair that was in there looked like it had been chewed up by a dog at some point the carpet was filthy had at least 12 pieces of gum stuck in it. The windows were filthy to the point where you almost couldn’t see out of them. The air conditioning only work intermittently. The mattress was super hard, and the pillows were totally flat with no support whatsoever. The ironing board was broken.
Did not have a good experience
They were group of guys at the end of parking lot, another guy smoking weed on his car by where we park. No security around
Should have stayed in a tent in the parking lot! Pretty sure the room had bed bugs since my legs had a ton of bites by morning. I was so itchy with bites that I thought it would be good to take a quick shower. Hopped in the shower only to find that I had stepped on a dirty wet jock strap in the tub that had been left behind by the previous guest. So gross.
Business response:
Dear Rosalie, We apologize for the distressing conditions you encountered during your stay. We understand how unsettling it can be to find leftover items and signs of pests, and we take these matters very seriously. Please know that we have already informed our dedicated team to ensure immediate action is taken. Your experience is not reflective of the high standards we aim to uphold, and we appreciate you bringing this to our attention. We are committed to addressing it properly and preventing such issues in the future. We ... read more
Frequently asked questions about Extended Stay America - Los Angeles - Burbank Airport
How is Extended Stay America - Los Angeles - Burbank Airport rated?
Extended Stay America - Los Angeles - Burbank Airport has a 3.2 star rating with 3,571 reviews.
When is Extended Stay America - Los Angeles - Burbank Airport open?
Extended Stay America - Los Angeles - Burbank Airport is open now. It will close tomorrow at 12:00 a.m.