Extended Stay America - Los Angeles - Chino Valley

Business response:

Dear April, Thank you for sharing your pleasant experience at Extended Stay America! We are glad we met your needs for a comfortable business stay. However, we apologize for any inconvenience you encountered with the toiletries. As an extended stay property, our guests usually bring their personal toiletries. However, we are happy to provide these items at the front desk for guests who need them. We hope this did not impact your overall satisfaction and look forward to welcoming youback for the flawless visit you deserve.Sin... read more

Business response:

Dear Josefina, We apologize that your experience did not meet your expectations based on the pictures. We strive to accurately represent our accommodations online, and we regret any discrepancies you encountered. Your feedback is valuable, and we will review our online content to ensure it reflects the current state of our property. We appreciate your understanding and hope for the opportunity to provide you with a more satisfactory experience in the future.Sincerely,Hotel Management 

Business response:

Dear Alexandra, Thank you for reviewing our hotel. We are grateful for your acknowledgment of the great service you received from our staff. Our focus is on providing our guests with an exceptional experience, so we appreciate all of your comments. We have taken note of the concerns you raised as we are continually striving to ensure a perfect visit for every guest. We would love another opportunity to bestow the hospitality we customarily provide. It was our pleasure hosting you, and we hope you will stay with us again when... read more