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Extended Stay America - Los Angeles - Chino Valley
- Hotels
- Chino, CA
About this business
Location details
4325 Corporate Center Ave., Chino, CA, 91710, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My second stay at this hotel, I love that it has a kitchen and refrigerator as well as a microwave. The morning coffee and snacks is a plus. I like that it’s in a Tuckaway area where you’re not fighting traffic to get there.
My assigned room is next to freeway, constant traffic noise. The AC unit doesn’t work properly & noisy. Beddings are not comfortable, pillows are very soft. Breakfast is grab & go, coffee ran out by 8:00, granola bars, packaged muffins, instant oats. Location is convenient.
Business response:
Dear Amy, Thank you for sharing your experience. We apologize for the issues you encountered, particularly with the noise, AC unit, and bedding. We understand how important comfort is during your stay and will address these matters with our team. We also regret the limited breakfast options and will work to improve the availability and variety. Your feedback is valuable, and we hope to provide a more comfortable and enjoyable stay on your next visit.Sincerely,Hotel Management
Overall, I've had a good experience with my stay here. Great value for the money. Staff very friendly too. Room is remodeled and new.
Business response:
Dear Candice, Thank you for choosing Extended Stay America and for your kind feedback. We are pleased to hear that your stay was a positive experience and that you found it to be great value for the money. It is wonderful to know the staff’s friendliness and the newly remodeled room met your expectations. We appreciate your comments and look forward to welcoming you back for another enjoyable stay.Sincerely,Hotel Management
Excelente
Refrigerator not cooling and light bulbs are not replaced since some are not working.
Business response:
Dear Araceli, Thank you for taking the time to share your feedback. We are sorry for the inconvenience you encountered with the maintenance issues in your room, including the refrigerator and light bulbs. Our goal is to provide a comfortable experience for every guest, and we regret falling short during your visit. We appreciate you bringing this to our attention and hope to see you again soon at Extended Stay America.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Chino Valley
How is Extended Stay America - Los Angeles - Chino Valley rated?
Extended Stay America - Los Angeles - Chino Valley has a 3.7 star rating with 2,329 reviews.
When is Extended Stay America - Los Angeles - Chino Valley open?
Extended Stay America - Los Angeles - Chino Valley is closed now. It will open on Monday at 9:00 a.m.