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Extended Stay America - Los Angeles - Chino Valley
- Hotels
- Chino, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
4325 Corporate Center Ave., Chino, CA, 91710, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The room next to mine flooded, and I had to blockade my door with towels. When I did this, a centipede ran out of a towel (as if being flooded wasn't enough). I was then promised a credit for one of my days due to the flooding and having to move to a different room (not to mention the centipede). They then proceeded to bill me for all three days, and I had to spend the next three days attempting to contact the hotel manager to find out why I was billed for three days when they had promised me I would only be charged for two.... read more
It was a little noisy. The door sounded like it was opening when the next room over opened their door.
Business response:
Thank you for taking the time to post an excellent rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We value your feedback and regret any inconvenience caused. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management
I like the fact that it had a kitchen n full size refrigerator.. what I didn’t like is that they didn’t have a complete continental breakfast..
Business response:
Thank you for being our guest at Extended Stay America. We are glad to know you were impressed with our well-equipped kitchen and that you had a pleasant visit. However, we regret not meeting your expectations with our grab-and-go breakfast offerings. Your concern will be shared with our brand leaders to determine new breakfast choices. Thank you again, and we hope to see you soon. Sincerely, Hotel Management
Overall the property and staff were fine, but no ice machines! I was surprised to find a full sized refrigerator in our room, which luckily had 3 ice trays (with ice). The only other thing was the lack of water pressure in the shower!..and that is one of my pet peeves..even my boyfriend agreed that he was disappointed by it.
Business response:
Lola, thank you for reviewing your recent stay. We apologize for your disappointment and for the difficulties you faced while you were here. We have also shared your concern with regard to the water pressure with our maintenance team so that they can fix it immediately. We regret the frustrations you experienced, and appreciate your patience. We hope you will accept our apologies and consider staying with us again. Sincerely, Hotel Management
Great place to stay Front desk clerks were absolutely amazing. They were friendly, helpful and very professional. All questions were answered and even offered to help right away if any problem would arise.
Business response:
Thank you for posting your kind review of Extended Stay America. We are delighted you enjoyed your stay at our hotel. We also appreciate your kind compliments about our Front Desk Team and will be sure to share your comments with them as they will be so pleased. Thank you again for being our guest, and we look forward to seeing you soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Chino Valley
How is Extended Stay America - Los Angeles - Chino Valley rated?
Extended Stay America - Los Angeles - Chino Valley has a 4.3 star rating with 1,565 reviews.
When is Extended Stay America - Los Angeles - Chino Valley open?
Extended Stay America - Los Angeles - Chino Valley is open now. It will close at 6:00 p.m.