Extended Stay America - Los Angeles - Chino Valley

Business response:

Thank you for your review. Your total satisfaction is always our top priority; therefore, based on your rating, we are disappointed if we did not provide you with the exceptional stay that we want for every guest. We hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management 

Business response:

James, we appreciate your gracious review of your stay at Extended Stay America. We are delighted to know our location was perfect for your needs and that you enjoyed our service as well. Thank you for being our guest, and we look forward to a future visit. Sincerely, Hotel Management 

Business response:

Thank you for your nice rating. We are glad you had a great stay and enjoyed all that we offer at our hotel. We look forward to seeing you again at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for the excellent review of Extended Stay America. We are thrilled to know you were impressed with the cleanliness of our property and that the service you received from Jordan went a long way in making your stay a memorable one. We will be sure to share your compliments with him. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

All of us at Extended Stay America appreciate your excellent rating. We are glad you had an enjoyable stay and would love to see you again soon. Sincerely, Hotel Management 

Business response:

We appreciate the time you took in reviewing your stay at Extended Stay America. It was a pleasure to know you liked our service along with the facilities we offer and that you had a comfortable stay with us. Your business is appreciated, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you for your loyalty to our brand. We are glad you had a wonderful time at Extended Stay America. It is our goal to deliver exceptional value at a fair price, and we like hearing that we have accomplished just that. We look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management 

Business response:

Thank you for evaluating your stay. Your rating indicates that we may have room for improvement in some areas. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are happy that overall you enjoyed your stay at our spotless property. However, we regret the smoke odor you encountered while you were here. Your feedback will help us enforce our no-smoking policy more effectively to ensure our future guests do not encounter such problem again going ahead. Thank you also for your feedback, and we look forward to hosting you back at the Extended Stay America. Sincerely, Hotel Management