This profile has been claimed by the business owner or representative.
Extended Stay America - Los Angeles - Chino Valley
- Hotels
- Chino, CA
About this business
Location details
4325 Corporate Center Ave., Chino, CA, 91710, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Nice hotel. It’s clean and safe. It’s currently being renovated, but it’s clean and orderly. The only issue we had was a little bit of the construction sounds that started at 8am. The staff was very friendly and there was plenty of free parking and free internet. And it’s pet friendly.
Business response:
Thank you for choosing Extended Stay America. We are glad you liked our clean suites, friendly staff, and a safe environment. However, we are sorry your stay was impacted by the construction sounds. We plan the noisiest work when it will cause the least disturbance to our guests, and regrettably this was unavoidable. We hope you will come back after the renovations have been completed. We would love the opportunity to provide you a more peaceful experience. Thank you again. Sincerely, Hotel Management
Staff was friendly. Room was clean. The hotel is close to the freeways, a lot of places to eat and shop.
Business response:
Lena, thank you for sharing your experience with us. We are pleased you had a great stay at Extended Stay America. We truly appreciate your kind comments regarding our convenient location, friendly staff, and comfortable suites. We look forward to welcoming you back soon. Sincerely, Hotel Management
The kitchen portion was nice but no cups plates or pans 🤔
Business response:
Thank you for reviewing your recent stay at Extended Stay America. We are glad you had an overall great stay and liked having a well-equipped kitchen in your suite. Kindly note, kitchenware policy is available at the front desk upon request. We value your feedback and hope to see you again soon. Sincerely, Hotel Management
Extended Stay Chino - Good Deal The room was very clean and spacious. The refrigerator in the room was a little bothersome. It made loud noises all day/night and interrupted my sleep. Walls are thin, so you can hear your neighbors quite well. But overall for the price and location, it was a great deal. Location was central and very close via car drive to food and shops. Lots of parking and staff were always friendly.
Business response:
Thank you for choosing Extended Stay America. It is lovely to read you liked our comfortable suite and friendly staff. We are also glad you enjoyed our convenient location and found us to be a great value. However, We apologize for the noise issue you encountered. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. We will also share your comments regarding the maintenance issues with the refrigerator with the appropriate team for review and a... read more
The customer service was impeccable and the General Manager was extremely accommodating nevertheless. Her Front Desk Representative Angie are given (ten) being super patient. It makes guests like me during my trip less stressful & fulfilling. What was l opposed to? The carpetted floors in the resting area needed vacuuming daily and nominal fee should be excluded. It should be a given, to keep the room maintained from tracking dirt and rubble (underneath our shoes) from the outside. Thank You.
Business response:
Jeh, thank you for staying with us at Extended Stay America. We are glad you had an overall pleasant stay and liked the services provided by the associates you mentioned. We value your comments and suggestions, and we hope you will choose us again. Sincerely, Hotel Management
It was fine. Fine for our purpose. A bottle of eater in the room would be nice.
Business response:
Thank you so much for the perfect rating of Extended Stay America. It’s great to see everything we have to offer left you with a remarkable impression of our hotel. We value your suggestions and look forward to having you as our guest again whenever you are back here. Sincerely, Hotel Management
Dirty sheets The room was overall nice however bed sheets were obviously dirty and housekeeping came change them. And floor was dirty and desk chair was also. The housekeeping didn’t care to clean those things while coming to change sheets. Very disappointing.
Business response:
Ingram, thank you for your review. We always strive to provide your guests with a clean and comfortable room, but we apologize for the housekeeping service issues you encountered. Your feedback shows us we have room for improvement, and we will surely take the necessary steps to enhance our future guests' experiences. We appreciate your business and hope you will choose us again so we can provide you with a much better stay. Sincerely, Hotel Management
It was what I expected. Location was perfect for me. Was only there to have a place to sleep
Business response:
Thank you for choosing to stay with us. We are delighted to hear you had an enjoyable, comfortable stay and our convenient location was perfect for your needs. However, we are sorry there were a few issues that kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect stay. Sincerely, Hotel Management
It was very quiet.. the hotel grounds are very kept up.
Business response:
We appreciate you taking the time to post your review of Extended Stay America. It was a delight to know you liked our calm atmosphere and that you had a relaxing stay at our well-maintained property. Thank you for being our guest, and we look forward to seeing you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Chino Valley
How is Extended Stay America - Los Angeles - Chino Valley rated?
Extended Stay America - Los Angeles - Chino Valley has a 3.7 star rating with 2,381 reviews.
When is Extended Stay America - Los Angeles - Chino Valley open?
Extended Stay America - Los Angeles - Chino Valley is closed now. It will open tomorrow at 9:00 a.m.