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Extended Stay America - Los Angeles - Chino Valley
- Hotels
- Chino, CA
About this business
Location details
4325 Corporate Center Ave., Chino, CA, 91710, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
everything was great except the shower water pressure. I’ve been staying here for years every time I come to California and see my family. I have Always enjoyed my stay. But when water from the shower barely comes out I end up spending more time in the shower then I need to just to feel clean and make sure I’m rinsed off, it’s not good. Bad shower experiences is a deal breaker. Now I have to find a new place to stay during my visits. Let me know if u ever improve the shower heads and I will return as a customer.
Business response:
Robert, thank you for your loyalty to our brand. Although your past experiences with us have been pleasant, we are sorry for not living up to your expectations. Your feedback concerning the shower has been shared with the maintenance team for review and action. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Property was nice.. however, there was a cleaning towel left in the shower.. the room phone didn’t work, and the microwave wasn’t plugged in.
Business response:
Thank you for leaving us a review about your stay at Extended Stay America. We are delighted to know you had a pleasant stay at our property. However, we apologize for the inconvenience you had in your room, and your feedback is shared with the housekeeping and maintenance teams for review and action. It was a pleasure to have you as a guest, and we hope to see you in the future. Sincerely, Hotel Management
The staff was very accommodating and very friendly
Business response:
Thank you for the terrific review of Extended Stay America. Thanks for mentioning how our staff made you feel welcome and went the extra mile to make you feel at home. Your comments have been shared with the team, and they truly appreciated the recognition. We look forward to being of service the next time you are in Los Angeles. Sincerely, Hotel Management
The stay wasn’t too bad. But the shower curtain in the bathroom smelled awful
Business response:
Thank you for choosing to stay at our hotel. We are pleased overall you had a pleasant visit, but we are sorry for the odor you encountered in the room. Your feedback has been shared with the housekeeping team to be more diligent with their efforts. We hope to have another opportunity to welcome you back so that we can make it up to you. Sincerely, Hotel Management
I highly recommend this location. Very clean. Staff very nice to resolve a charge matter asap too. Thank you.
Business response:
Thank you for being our guest at Extended Stay America. We are charmed to know you had an excellent stay and that our team left a great impression. They work tirelessly to provide the best service, down to the smallest detail. We look forward to sharing your kind comments with them. Thank you for recommending us to future guests, and we look forward to having you as our guest again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Chino Valley
How is Extended Stay America - Los Angeles - Chino Valley rated?
Extended Stay America - Los Angeles - Chino Valley has a 3.7 star rating with 2,381 reviews.
When is Extended Stay America - Los Angeles - Chino Valley open?
Extended Stay America - Los Angeles - Chino Valley is closed now. It will open tomorrow at 9:00 a.m.