Extended Stay America - Los Angeles - Chino Valley

Business response:

Thanks for taking the time to evaluate your experience at our hotel. We are pleased to know you liked your well-maintained room and the friendly service provided by our staff. We hope we will have another opportunity to serve you better in the future. Sincerely, Hotel Management 

Business response:

Tsering, thank you for your rating. We want every guest to have a pleasant experience, but we are sorry we fell short in making this happen for you. We hope to have another chance so we can deliver you a much better experience. Sincerely, Hotel Management 

Business response:

Marco, thanks so much for the awesome review. We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you for choosing Extended Stay America. We look forward to your next stay! Sincerely, Hotel Management 

Business response:

Cathleen, thank you for posting such kind comments about our hotel, especially about our staff. We make every effort to provide service that is above and beyond your expectations, so we are pleased to see that you loved your stay. We look forward to sharing your compliments with our team. Thanks for choosing the Extended Stay America. We hope to welcome you again soon! Sincerely, Hotel Management 

Business response:

Srini, thank you for being our guest. We are happy to know you liked our location and loved your roomy room. We also appreciate your observation and have taken a note of the same. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, Hotel Management 

Business response:

Renee, thank you for being our guest at Extended Stay America. We are pleased to read you found us to be a good value and that you loved your spotless room and our helpful associates. We also appreciate your suggestion and have taken a note of it. We hope to have the honor of hosting you again soon. Sincerely, Hotel Management 

Business response:

Dillon, thank you for staying at Extended Stay Americaand for giving us the outstanding rating! It was a pleasure to see we met all of your expectations and you had an absolutely fantastic experience! We enjoyed having you as our guest and look forward to welcoming you back on a future visit. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay at our hotel. We are pleased to know you had a pleasant visit and that you were impressed with most of the aspects of our hotel. Your concerns are being shared with the team in an effort to earn your perfect rating next time. We would love another chance to welcome you so we can provide you with the outstanding service you should certainly expect from us. Sincerely, Hotel Management 

Business response:

Donna, thank you for taking the time to post your review. We are happy to know you were pleased with our location and the service provided by our staff. However, we are sorry for not meeting some of your expectations while you were here. We hope to have another chance so we can make your next trip pleasant in every respect. Sincerely, Hotel Management