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Extended Stay America - Los Angeles - Chino Valley
- Hotels
- Chino, CA
About this business
Location details
4325 Corporate Center Ave., Chino, CA, 91710, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Business response:
We appreciate your feedback. We are sorry there were few issues which kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect stay. Sincerely, General Manager
I can hear the top floor walking at night and not much of a sound proof.
Business response:
The situation you described regarding the noise is truly regrettable. We are very sorry you were not able to experience a quiet and relaxing stay. When made aware ofthese situations, our front desk staff is trained to have appropriate conversations with our guests to resolve such issues. Thank you for your feedback, andwe hope this did not overshadow the great overall stay you had being our guest.We look forward to your next visit. Sincerely, General Manager
Business response:
John, we appreciate your five-star rating of Extended Stay America. We are glad to see you enjoyed your stay and hope to see you again on your next trip to this area! Sincerely, General Manager
A few pesky bugs. The hotel was fine, moderately comfortable and we were left to ourselves for the most part. On the third day we left some bread on the kitchen counter and there was a massive trail of ants coming out of a hole in the back of the toilet, crawled across the kitchen and onto the counter. Other than that it was just fine, I'm sure not all rooms have an ant nest underneath them.
Business response:
Marcos, we sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable, clean and bug-free environment when staying with us. Although we treat regularly, to uphold our company's standard, we have contacted our pest control provider to address this issue as quickly as possible. We work hard to make our guests happy, and we obviously failed in this case. Hopefully, you will consider us again so that we can regain your trust in us. Sincerely, General Manager
Business response:
Armando, thank you for being our guest at Extended Stay America. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, General Manager
Business response:
Elizabeth, we appreciate you sharing your nice rating of Extended Stay America. It was a pleasure having you as our guest, and we hope to see you again on your next visit to our area. Sincerely, General Manager
Business response:
Ken, thank you for sharing your 5-star rating. We appreciate you choosing Extended Stay America. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, General Manager
Nice Good price
Business response:
Gustavo, thank you for your glowing review of Extended Stay America. We are delighted to read you thoroughly enjoyed your time with us and found us to be a great value. Thanks once more for your business, and we look forward to having you as our guest again in the near future. Sincerely, General Manager
It was delightful. It was great. Front desk was very helpful.
Business response:
Kevin, thank you for posting such kind comments about our hotel, especially about our staff. We make every effort to provide service that is above and beyond your expectations, so we are pleased to see that you loved your stay. We look forward to sharing your comments with our team. Thanks for choosing Extended Stay America, and we hope to welcome you again soon. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Los Angeles - Chino Valley
How is Extended Stay America - Los Angeles - Chino Valley rated?
Extended Stay America - Los Angeles - Chino Valley has a 3.7 star rating with 2,381 reviews.
When is Extended Stay America - Los Angeles - Chino Valley open?
Extended Stay America - Los Angeles - Chino Valley is closed now. It will open at 9:00 a.m.