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Extended Stay America - Los Angeles - Chino Valley
- Hotels
- Chino, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
4325 Corporate Center Ave., Chino, CA, 91710, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Good location in proximity to tournament in Corona Overall experience was great. The only negative would be that the only available rooms were smoking, and the smell was bad. Would like to see all non-smoking rooms!
Business response:
Barbara - Thank you for taking the time to write a review of your stay at our hotel. I'm glad that you found our location to be convenient, our staff to be friendly, and that your overall experience was a positive one. I would like to apologize for placing you in a smoking room. While we do try our absolute hardest to ensure our guests preferences are met, due to occupancy and guests staying longer than originally reserved, we sometimes are unable to do so. Still, we will continue to strive to provide for all of our guests w... read more
실용적인 호텔 호텔내에서 음식을 할수있는 부엌이 설치되어 있어 비교적 만족함
Quite satisfied Stayed 3 nites. Very satisfied with all aspects of my stay, however, the breakfast is all packaged - muffins, granola. Only fresh fruit is apples and oranges, if they are there (not a big eater of them so didn't bother me). I'm kind of used to being able to make my own waffles, get some eggs, etc., but each morning I was in a hurry and where I was going there was food so it didn't bother me. Highly recommended.
Business response:
Thank you for taking the time to write a review of your stay with us. I'm glad that you enjoyed your stay. I am sorry that our Grab-and-Go breakfast was not better explained to you. The breakfast is set up with prepackaged foods so that guests can grab it and go. Thank you again for your review. We look forward to seeing you again, should your travels bring you back to our area
Very clean. The rooms were nice. I stayed for a couple days so having a kitchenette was nice. They have two burners on the stove and two pots. The hotel is quiet. A few hundred feet away is a great big grass area. I had my CBR with me and it allowed us to run him in the mornings and nights.
Business response:
I appreciate you taking the time to write a review of our hotel. I am glad that you found your room to be clean and quiet. As well, it's great to hear that you enjoyed your fully equipped kitchen during your stay with us. Thank you for choosing Extended Stay America. We hope to see you again, should your travels bring you back to our area.
Needs work done Faucets leaking, chest of drawers broken, silverware dirty. Needs upgrades felt unclean.
Business response:
Gary - Thank you for taking the time to write a review of our hotel. I apologize for the maintenance issues you encountered during your stay with us. I will be meeting with our maintenance staff to ensure these issues are properly addressed. Thank you for bringing this to our attention. We hope to see you again in the future.
Quick stay, just okay Everything was just okay. The girl that checked us in was very pleasant and efficient. Nice to have a regfrigerator and microwave if we were staying longer. The furniture in our room was broken and we were not given any toiletries in the room, not even basic soap and shampoo. Found out we could request it, but for the price, I think it should have been readily available.
Business response:
I appreciate you taking the time to write a review of your experience with us. I sincerely apologize for the broken furniture in your room and for the lack of toiletries. I am using your comments to coach our staff to ensure that issues like this do not happen again in the future. We continually work to improve our hotel, so I really appreciate your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Hit and Miss It is really hit and miss with this hotel. Stayed a couple of times and you never know what you're going to get. The first stay we got no washcloths, soap, the pillows were horrible, and the toaster didn't work. The second time we got all that, but no pots and pans, utensils, or ash trays. Speaking of ashtrays, I reserved a smoking queen room but when I got there I was told they had no smoking rooms available. Reluctantly I tell her it's fine. Then she takes a call and tells someone else that they have a smoking... read more
Business response:
Thank you for your recent review of your stay. I sincerely apologize for your experience including the booking issues you experienced and the level of cleanliness in your room. In response to your feedback, I will meet with the staff to review our reservations policy, guest protocol and cleaning procedures to ensure your experience is not repeated. Again, thank you for the comments. We would love to have another chance to provide you with a better stay the next time you’re in town.
Everything was great except for traffic noise couldn't sleep need to invest in better windows especially on freeway side
Business response:
Donna - Thank you for taking the time to write a review of your stay. I’m happy to hear that you enjoyed your time at our hotel. Your feedback is greatly appreciated and it will help us in our efforts to continually improve our hotel. We look forward to welcoming you back in the future!
Spacious but Smelly Everything about our stay was wonderful except for the smell in the room. Probably from people cooking in the room over time, but it smelled smoky. I had my husband double check that we had not booked a smoking room. The room was clean and had lots of room for our one year old to move around.
Business response:
Maria - Thank you for taking the time to write a review of our hotel. I'm glad that you enjoyed your clean, spacious room during your visit with us. Still, I apologize that you were not pleased with the smell of your room. I will be meeting with our housekeeping staff to ensure your experience is not repeated. Thank you for bringing this to our attention. We hope to see you again, should your travels bring you back to our area.
Frequently asked questions about Extended Stay America - Los Angeles - Chino Valley
How is Extended Stay America - Los Angeles - Chino Valley rated?
Extended Stay America - Los Angeles - Chino Valley has a 4.3 star rating with 1,428 reviews.
When is Extended Stay America - Los Angeles - Chino Valley open?
Extended Stay America - Los Angeles - Chino Valley is closed now. It will open at 9:00 a.m.