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Extended Stay America - Los Angeles - Glendale
- Hotels
- Glendale, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
1377 W. Glenoaks Blvd., Glendale, CA, 91201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Clean, pleasant and quiet When we arrived, the front desk attendant and general manager both gave us very warm welcomes to the property, and asked if we were traveling for business or pleasure. We checked in, and got to the room which was very convenient to another exit door close to where we were parked. The condition of the room itself was just okay. The cabinetry in the kitchenette showed lots of chips in the laminate on drawer/door fronts. No fan in the bathroom, which truly is something that's needed. The shower sprayed... read more
Business response:
We appreciate you taking the time to write such a positive review of your stay. First, I am glad our front desk was friendly and attentive when you arrived. It's pleasing to know our staff is providing great customer service. It is also good to know that you had a quiet comfortable stay with us. We strive to provide a high-level of comfort for each guest. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
Cleanliness was a factor for my review. We found clothing tags from previous guests, hairs on the sheets and mold on the shower
Business response:
Thank you for writing a review of your stay. The housekeeping issues you described are unacceptable, and I sincerely apologize for your experience. I have talked to the staff about these cleanliness issues and I can assure you that we will be doing further coaching and training with our housekeeping staff to make sure your experience is not repeated. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
I was disappointed in the hotel and staff. For the cost of the room I felt cheated.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that we were unable to meet your expectations. In response to your feedback, we will continue to strive to provide each guest with a comfortable stay and great customer service. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Good stay. Good location
Business response:
Thank you for your review. We are glad to hear that you enjoyed our convenient location. We hope to see you again soon.
Good Basic Room Kitchen And Staff Friendly front desk, very helpful. Older property that's been renovated so it's pleasant in the most basic way.
Business response:
Thank you for your feedback! We are glad that you enjoyed our newly renovated hotel and our friendly staff. We look forward to seeing you again in the future.
Frequently asked questions about Extended Stay America - Los Angeles - Glendale
How is Extended Stay America - Los Angeles - Glendale rated?
Extended Stay America - Los Angeles - Glendale has a 4.2 star rating with 1,414 reviews.
When is Extended Stay America - Los Angeles - Glendale open?
Extended Stay America - Los Angeles - Glendale is open now. It will close tomorrow at 12:00 a.m.