Extended Stay America - Los Angeles - LAX Airport - El Segundo

Business response:

Dear Emely,We appreciate your feedback and are glad you found the kitchen useful during your stay. However, we apologize for the issue with the burner not functioning properly. A fully equipped and well-maintained space is important for guest comfort, and we will ensure our team looks into this. Thank you again for your feedback, as it helps us improve the experience for all of our guests. We hope we have the opportunity to make a much better impression on a future stay.Sincerely,Hotel Management 

Business response:

Dear Guest,We're pleased that you found the location convenient, but we regret that the condition and cleanliness of the facilities did not meet expectations. Maintaining a well-kept environment is important, and we appreciate your feedback. Our team is committed to making improvements to provide a more comfortable stay for our guests. Thank you again for choosing our hotel for your stay. We hope you will give us another occasion to exceed your expectations during a future visit.Sincerely,Hotel Management 

Business response:

Dear Talisha,We apologize for the issues you encountered during your stay. Your experience does not reflect the standards we aim to uphold, and we regret any inconvenience caused. Please note that for cleanliness purposes, kitchen supplies are kept at the front desk and provided upon request. Additionally, we're sorry for the oversight regarding the TV remote. We will address your concerns with our team to ensure a more attentive approach moving forward. We hope to have another opportunity to welcome you back and provide you... read more