Extended Stay America - Los Angeles - LAX Airport - El Segundo

Business response:

Thank you for reviewing Extended Stay America. We appreciate your nice rating and are happy to know overall you had a comfortable stay. However, we are sorry if you had any inconvenience. Also, your feedback concerning the noise you encountered will help us make improvements to our accommodations and guest experience. We value your business and hope to welcome you back soon for an even better experience. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. Although you had an overall pleasant stay, we apologize for the unsatisfactory service you received. Your feedback has been discussed with our team to make sure we are more diligent in our efforts moving forward. We hope you reconsider and give us an opportunity to provide you with the hospitality you deserve in the near future. Sincerely, Hotel Management 

Business response:

Thank you for sharing your comments. We are pleased you liked our front desk associate, but we are sorry for the cleanliness issue you encountered in your suite. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double-check each suite prior to occupancy by the next guest. We fell short in our processes and are reviewing them so we can avoid this from happening again. We only wish we had the opportunity to resolve this problem while you were here and would have moved you to anoth... read more

Business response:

Jazmin, thank you for being our guest. We sincerely apologize for the unprofessionalism showcased by one of our front office associates. Your comments matter a lot, and we assure you they will be discussed with our staff to make sure we improve our service level. We also apologize for the cleanliness issue in your suite, and we have addressed this with our housekeeping team for review and action. Please consider giving us another opportunity to serve you in the future. Sincerely, Hotel Management 

Business response:

Yue, it was a pleasure having you as our guest at Extended Stay America. It was a delight to read you enjoyed your stay and that our facilities and service were to your satisfaction. We look forward to sharing your positive feedback with our team. Thank you for sharing your review with us, and we invite you to visit us again the next time you are in the area. Sincerely, Hotel Management 

Business response:

Laudin, thank you for your review. We are sorry we missed meeting some of your expectations and regret your disappointment with our price. We want to assure you that we review our rates regularly to be sure that we are in line with other similar hotels in our vicinity. Also, we have taken note of your feedback and will share it with the appropriate team to better serve our future guests. On behalf of everyone here, we invite you to revisit us so we can provide you with a better experience. Sincerely, Hotel Management 

Business response:

Shonetta, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. Although you had an overall pleasant stay with us, we are sorry for the maintenance issue you encountered in your room. We have alerted our team about microwave and stovetop, and they are fixing them immediately. We hope to welcome you back so that we can provide you with a much better experience. Sincerely, Hotel Management 

Business response:

Thank you for selecting Extended Stay America and writing a review about your stay. We are thrilled to know you liked your check-in experience and had a comfortable stay in your clean and fully-equipped suite. It was also a delight to read that our location close to various eateries and shopping stores was convenient for your needs. Your rating is genuinely appreciated, and we look forward to your return visit. Sincerely, Hotel Management